Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Leslie Pasos

Moreno Valley,CA

Summary

I am a dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. I am also a dependable employee seeking opportunities to expand my skills and contribute to the company's success. Considered hardworking, ethical, and detail-oriented.

Overview

8
8
years of professional experience

Work History

Teller

Wells Fargo
11.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Dining Hall cashier

Scripps College
04.2022 - 09.2024
  • Greet and interact with customers pleasantly to ensure customer satisfaction with products and services
  • Know product line and pricing
  • Understand and properly use the cash register, meal-card access system, and Mobile ordering system
  • Receive payment by cash, check, Credit Card, meal, or declining balance card swipe
  • As appropriate, provide proper change and transaction receipt to the customer
  • Cleanse and sanitize assigned surfaces and equipment, using proper cleaning chemicals and techniques, during and after service periods
  • Brew beverages, stock/restock dispensing machines and service ware

Supervisor

Boot Barn
02.2021 - 11.2023
  • Manager on duty for an extended period while store manager is not present
  • In charge of overseeing employees to complete all their tasks
  • Making sure freight is getting put out correctly
  • Making sure everything in the store stays organized and cleaned
  • Sending emails to the regional manager and sending her our store numbers for the morning and closing
  • Keeping track of the employees' selling rate numbers and the store numbers overall
  • Making sure every customer is satisfied with the service upon leaving
  • Closing down and opening the store
  • Being trusted to take deposits to the bank and get change for registers as well

Expo Supervisor

Kalaveras
08.2020 - 10.2022
  • Running food to customers and make sure their order is correct
  • Trainer new food runners to make sure they learn the plates and what each plate contains
  • Supervise kitchen and communicate with all cooks to make sure orders go to the correct tables and make sure they are made correctly and beautifully before going out
  • Assist all servers if they are missing anything and try to accommodate their needs as quickly and efficiently as possible
  • Handle all runner's tip money and distribute it evenly
  • Communicate with the managers on any issues regarding servers, food, or runners
  • Learn how to cook all dishes to make sure they are brought correctly and efficiently to meet the needs of the customer

Customer Service Representative

Lowes
07.2019 - 12.2021
  • Delivered fast and friendly service to handle questions and service complaints
  • Help customers apply for a Lowe's credit card
  • Built trusting relationships with customers to better understand their needs
  • Help customers fix any problems with their purchases or payment situations
  • Answered inbound calls to handle various concerns, set appointments, and close sales
  • Handled customer inquiries, payments, and service requests

Customer Service Representative/ Sales Associate

Target
09.2017 - 06.2019
  • Manager on duty for an extended period while store manager is not present
  • In charge of overseeing employees to complete all their tasks
  • Making sure freight is getting put out correctly
  • Making sure everything in the store stays organized and cleaned
  • Sending emails to the regional manager and sending her our store numbers for the morning and closing
  • Keeping track of the employees' selling rate numbers and the store numbers overall
  • Making sure every customer is satisfied with the service upon leaving
  • Closing down and opening the store
  • Being trusted to take deposits to the bank and get change for registers as well

Education

Kinesiology

California Baptist University
Riverside, CA

Skills

  • Customer Service
  • Effective Communication
  • Problem-Solving Abilities
  • Adaptability and Flexibility
  • Decision Making Aptitude
  • Teamwork and Collaboration
  • Organizational Abilities
  • Drawer management

Languages

Spanish
Full Professional

Timeline

Teller

Wells Fargo
11.2024 - Current

Dining Hall cashier

Scripps College
04.2022 - 09.2024

Supervisor

Boot Barn
02.2021 - 11.2023

Expo Supervisor

Kalaveras
08.2020 - 10.2022

Customer Service Representative

Lowes
07.2019 - 12.2021

Customer Service Representative/ Sales Associate

Target
09.2017 - 06.2019

Kinesiology

California Baptist University

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Leslie Pasos