Leslie Payne
Grapevine,TX
Summary
Motivated Business/Administrative Specialist passionate about helping customers and coworkers succeed while maintaining high accuracy levels. Organized and dependable personality successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
20
20
years of professional experience
Work History
LIVEOPS CUSTOMER SERVICE SPECIALIST
HOME OFFICE
09.2022 - Current
- Handle and resolve issues regarding a variety of billing and service order calls from current and potential natural gas customers.
- Navigate multiple system applications on two screens to properly support customer requests and concerns in timely, efficient manner.
- Meet customer call guidelines for service levels, handle time and productivity.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Achieve high satisfaction rating through proactive one-call resolutions of customer issues.
MANAGE MY OWN BUSINESS
Multiple Ecommerce Marketplaces
01.2004 - Current
- Create and update detailed product listings to enhance sales across multiple ecommerce marketplaces (eBay, Etsy, Facebook, Mercari, Poshmark, etc.).
- Launch marketing strategies to promote sales and attract more buyers.
- Manage all aspects of each sale from the creation (building hives) to the purchase and shipment of the product.
- Provide excellent customer service and support to customers before during and after each sale.
- Maintain appropriate inventory supply levels to ensure high level of efficiency for production.
OFFICE COORDINATOR/PROMOTED TO TECHNICAL ASSISTANT
BOX INSURANCE AGENCY
09.2017 - 07.2020
- Opened and closed front office daily (included addition responsibilities).
- Welcomed/directed clients and vendors appropriately.
- Answered incoming calls both at front desk and while mobile to enhance multitasking capabilities.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Provided accounting support to direct supervisor, including the preparation of monthly reports.
- Received and distributed packages and outgoing mail amongst the employees.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Helped plan and organize company events.
ONLINE CHAT SALES SPECIALIST, Phone Sales, Data En
Arise Virtual Solutions Inc.
01.2013 - 01.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Followed procedures and kept up with daily network and operational changes and product changes and additions with a High-End technical company.
- Met daily, weekly and monthly sales metrics/goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained high level of accuracy as data entry specialist.
Education
BBA - Business Administration
Shorter University
Rome, GA01.1998
Skills
- Type 80 WPM
- Data Entry
- Sales and Upselling
- Inventory Management
- Mac OS X, Mac Office Package
- Windows, MicroSoft Office Package
- Work Independently
- Spreadsheet Management
- Order Processing
- Front-Office Operations
- Building rapport
- Multitasking Expert
Timeline
LIVEOPS CUSTOMER SERVICE SPECIALIST
HOME OFFICE
09.2022 - Current
OFFICE COORDINATOR/PROMOTED TO TECHNICAL ASSISTANT
BOX INSURANCE AGENCY
09.2017 - 07.2020
ONLINE CHAT SALES SPECIALIST, Phone Sales, Data En
Arise Virtual Solutions Inc.
01.2013 - 01.2020
MANAGE MY OWN BUSINESS
Multiple Ecommerce Marketplaces
01.2004 - Current
BBA - Business Administration
Shorter University