Leslie Payne
Seymour,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Billing Specialist/Medical Records Clerk/Medical Receptionist
East Tennessee Surgical Group
01.2018 - 10.2023
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Investigated and resolved issues to maintain billing accuracy.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
- Maintained confidentiality on all patient record data.
- Collected and entered claim information with great attention to detail.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Receptionist
First Med
08.2012 - 05.2014
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Communicated with outside offices to obtain records and transfer files for ongoing patient care.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Education
Some College (No Degree) - English
East Tennessee State University
Johnson City, TNRealtor Licensure - Real Estate
Mosley Dickinson School of Real Estate
Roanoke, VA03.2006
Skills
- Medical Billing and Collections
- Claims Processing
- 10-Key Data Entry
- Customer Contact
- Insurance verification
- Billing systems and software
- Data entry proficiency
- Account reconciliation
- Coding proficiency
- Payment processing
- Payment posting
- Records organization and review
Timeline
Billing Specialist/Medical Records Clerk/Medical Receptionist
East Tennessee Surgical Group
01.2018 - 10.2023
Receptionist
First Med
08.2012 - 05.2014
Some College (No Degree) - English
East Tennessee State University
Realtor Licensure - Real Estate
Mosley Dickinson School of Real Estate
Similar Profiles
Tammie ThaggardTammie Thaggard
Certified Medical Assistant at East Tennessee Medical GroupCertified Medical Assistant at East Tennessee Medical Group
Ashley St. HilaireAshley St. Hilaire
Registered Dental Assistant at East Tennessee EndodonticsRegistered Dental Assistant at East Tennessee Endodontics
Olivia PainterOlivia Painter
Admissions Coordinator at Hope of East TennesseeAdmissions Coordinator at Hope of East Tennessee