Leslie Payton

Auto Damage Adjuster

GEICO, Government Employees Insurance

Richardson, TX

09.2023 - Current

Determined liability based on facts gathered from investigations.
Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
Analyzed policy language to ensure compliance with state regulations and company policies.
Managed heavy workload + ongoing cases thanks to strong organizational, time management and collaboration skills.
Researched applicable laws related to automobile accidents or losses.
Managed multiple cases simultaneously while meeting established deadlines.
Communicate with team members, policyholders, claimants and witnesses by telephone, email, and written correspondence to gather facts of loss to aid in claim resolution.
Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
Researched and verified insurance policy coverage.
Contacted customers and engaged in conversation through use of effective interpersonal and people skills.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Exceeded customer satisfaction by finding creative solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Understood and followed oral and written directions.
Completed day-to-day duties accurately and efficiently.
Paid attention to detail while completing assignments.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Examined photographs and surveillance and any other documents relating to claims.