Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Peete

Summary

PROFESSIONAL OBJECTIVE Highly resourceful, enthusiastic, and well-organized healthcare professional, seeking to leverage my skills in a professional environment.

Overview

9
9
years of professional experience

Work History

Remote Sr Lead Extended Care Specialist

Carbon Health Technologies, Primary Care
08.2021 - 08.2023
  • Promoted within a six-month timeframe for exceeding goals and supporting company culture
  • Consistently managed 80-100 referrals weekly, connecting with patients through our Carbon Health EHR system
  • Collaborated with clinical leadership, physicians, and other staff with Carbon Health to develop and implement patient-centered initiatives that improved patient satisfaction
  • Implemented an innovative workflow for Carbon Health’s referral process, leveraging our custom electronic health records (EHR) system to optimize operational efficiency
  • We markedly improved patient satisfaction by eliminating phone calls and ensuring seamless communication
  • Supervised and mentored a team of Extended Care Specialists (ECS), fostering their growth and development.

PBX Console Operator

Seton Medical Center
Daly City, CA
12.2018 - 12.2021
  • Provided exceptional customer service to staff, patients, peers, administrators, and visitors
  • Screened and forwarded calls to the appropriate department
  • Maintained hospital directory information and operated the overhead paging system
  • Updated hospital safety policies and facilitated all hospital emergency procedures.

Front Desk Receptionist & Surgery Scheduler

California Sports & Orthopedic Institute
Berkeley, CA
12.2019 - 04.2021
  • Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non and urgent requests to appropriate personnel
  • Promoted to Surgery Scheduler after eight months of employment
  • Coordinate and schedule surgeries, post-op appointments as designated by physicians, and ensure that patients have the appropriate medical clearance before scheduling their procedures
  • Verify insurance coverage & surgery approval with various insurance carriers, explaining in detail the financial responsibilities of patients prior to surgery.

Patient Service Representative

Sutter Pacific Medical Foundation Cardiology
San Francisco, CA
05.2018 - 12.2018
  • Proactively identified caller needs and crafted tailored plans to address their specific requirements
  • Successfully resolved a range of issues within a ten-doctor practice, demonstrating my ability to tackle challenges effectively
  • Implementing a more efficient intake system, contributed to improved patient quality care
  • Diligently secured patient authorizations prior to appointments, ensuring seamless processes and strict protocol adherence
  • Maintained up-to-date patient and insurance information, contributing to accurate record-keeping and efficient administrative workflows.

Call Center Representative

Dignity Health Sequoia Medical Group
Belmont, CA
11.2017 - 05.2018
  • Proficiently managed incoming telephone calls, skillfully redirecting them as necessary, addressing caller inquiries, and efficiently collecting messages
  • Work with back office staff to ensure smooth patient flow
  • Effectively managed schedules for over ten doctors, ensuring seamless patient flow aligned with their needs
  • Volunteered to provide occasional assistance at the front desk when needed.

Medical Assistant

Sports Orthopedic and Rehabilitation
Redwood City, CA
04.2014 - 06.2017
  • Proficiently coordinated MRI, CT scan, and ultrasound appointments, ensuring prompt and effective patient diagnostics
  • Processed patient specimens with precision and empathy, ensuring accurate results
  • Collected accurate vital sign assessments, prioritizing patient well-being
  • Assist with in-office procedures for ingrown toenails, wart removals, shockwave therapy, and measurements for orthotic inserts, while maintaining the utmost hygiene and safety standards
  • Handled patient questions and/or concerns with exceptional courtesy, kindness, and respect.

Education

Associates Degree - Administration

City College of San Francisco
05.2026

Medical Assistant Certification -

Everest College
12.2007

Skills

  • Time Management:
  • Illustrating the capability to prioritize tasks and meet deadlines
  • Medical Software & Electronic Health Records (EHRs): Proficient in using EHR systems for
  • Scheduling, documentation, billing, and patient records, including Epic, Athena, GE, Allscripts, Salesforce
  • And Cerner
  • Problem-solving: Analyzing complex situations and finding practical solutions
  • Quality Improvement: Implementing systems to enhance patient care quality
  • Communication and Interpersonal Skills: Demonstrate the ability to articulate thoughts clearly and
  • Engage in meaningful conversations with others Proven experience in speaking confidently in front of
  • Groups during presentations, training, or discussions

Timeline

Remote Sr Lead Extended Care Specialist

Carbon Health Technologies, Primary Care
08.2021 - 08.2023

Front Desk Receptionist & Surgery Scheduler

California Sports & Orthopedic Institute
12.2019 - 04.2021

PBX Console Operator

Seton Medical Center
12.2018 - 12.2021

Patient Service Representative

Sutter Pacific Medical Foundation Cardiology
05.2018 - 12.2018

Call Center Representative

Dignity Health Sequoia Medical Group
11.2017 - 05.2018

Medical Assistant

Sports Orthopedic and Rehabilitation
04.2014 - 06.2017

Associates Degree - Administration

City College of San Francisco

Medical Assistant Certification -

Everest College

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Leslie Peete