Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Pennington

Greenwood,AR

Summary

Proactive professional equipped with strong problem-solving abilities and willingness to learn. Experienced in handling numerous projects at once while ensuring accuracy. Fosters positive relationships with parents to keep them informed about child's development and enhance the facilities' reputation. Places an emphasis on supporting staff, as well as students, providing a positive work environment. Committed to facilities' continuous improvement and growth.

Overview

11
11
years of professional experience

Work History

Receptionist/Office Manager

East Side Preschool Academy
10.2024 - Current
  • Developed relationships with parents to address inquiries and concerns promptly.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Monitored front areas so that questions could be promptly addressed.
  • Managed incoming calls, directing inquiries to appropriate staff members efficiently.
  • Scheduled and coordinated appointments for food pantry.

Receptionist

East Side Baptist Church
10.2023 - 10.2024
  • Greeted and assisted visitors, creating a welcoming environment.
  • Managed multi-line phone system, directing calls efficiently.
  • Coordinated appointment scheduling for staff and clients.
  • Maintained organized front desk area, ensuring professional appearance.
  • Provided information about services and facilities to guests and clients.

Direct Support Professional

Bost Inc
08.2014 - 05.2022
  • Assisted individuals with daily living activities, promoting independence and personal choice.
  • Implemented individualized care plans, enhancing overall client satisfaction and well-being.
  • Collaborated with multidisciplinary teams to coordinate effective support services for clients.
  • Monitored behavioral patterns, reporting changes to ensure timely interventions and adjustments in care.
  • Supported clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Aided patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Education

Registered Dental Assistant (RDA) - Dental Assistant

Petra Allied Health
Fort Smith, AR
01-2012

High School Diploma -

Oark High School
Oark, AR
05-2007

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Data entry
  • Mail handling
  • Scheduling coordination
  • Employee supervision
  • Event coordination
  • Technical support
  • Time management
  • Problem-solving

Timeline

Receptionist/Office Manager

East Side Preschool Academy
10.2024 - Current

Receptionist

East Side Baptist Church
10.2023 - 10.2024

Direct Support Professional

Bost Inc
08.2014 - 05.2022

Registered Dental Assistant (RDA) - Dental Assistant

Petra Allied Health

High School Diploma -

Oark High School

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Leslie Pennington