Leslie Penrod
Beaver Falls,PA
Summary
Dynamic professional with a proven track record at Life Fleet, enhancing emergency response times and customer satisfaction. Demonstrates reliability and exceptional attention to detail, with a knack for schedule management. Excelled in leadership roles, significantly improving team productivity. Skilled in nurturing relationships and streamlining operations for optimal efficiency.
Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
Overview
11
11
years of professional experience
Work History
Housekeeper
Private
Beaver, PA
03.2020 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Managed daily cleaning operations, ensuring high standards of hygiene and organization.
- Trained new staff on efficient cleaning techniques and safety protocols.
- Streamlined inventory processes for cleaning supplies, reducing waste and costs.
- Implemented a scheduling system to optimize workflow and enhance productivity.
- Developed customized cleaning plans based on client preferences and needs.
- Resolved issues promptly, maintaining a positive environment for clients and staff.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Emergency Dispatcher
Life Fleet
North Lima, OH
03.2017 - 03.2018
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
BMV Supervisor
Ohio BMV
Dayton, OH
10.2014 - 01.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associates - Psychology
Sinclair Community College
Dayton, OHDiploma -
Lisbon David Anderson High School
Lisbon, OH06.2005
Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
- Attention to detail
Timeline
Housekeeper
Private
03.2020 - Current
Emergency Dispatcher
Life Fleet
03.2017 - 03.2018
BMV Supervisor
Ohio BMV
10.2014 - 01.2017
Associates - Psychology
Sinclair Community College
Diploma -
Lisbon David Anderson High School