Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leslie Perez

The Bronx,NY

Summary

Dedicated and goal-oriented professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Head of Operations

Brooklyn Bark
06.2021 - Current
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Tracked 20 employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Lead Scheduler

Brooklyn Bark
08.2020 - 06.2021
  • Managed staff and client needs via email, phone calls, SMS messaging, and Slack
  • Utilized Google Sheets to create an overnight service spreadsheet which tracked and ensured pending appointments were approved in less than a week
  • Trained 4 new schedulers on customer service, scheduling dog walks, overnights and daycare
  • Participated in revamping the company to increase revenue and client satisfaction

Scheduler

Brooklyn Bark
10.2019 - 08.2020
  • Provided exceptional customer service assisting clients in scheduling overnight sittings, dog walks, cat visits, critter care and weekend care on a daily basis
  • Created schedules for 500+ clients, enabling 30 staff members to maximize their daily routine
  • Monitored 30 care associates' schedule to ensure appointments were clocked in within time window

Sales Associate

CB2
10.2018 - 10.2019
  • Establish positive rapport with customers to determine needs and sell high-quality furniture and home decor
  • Maintained high customer service standards in high-volume, fast-paced environments
  • Assisted sales team by operating cash registers, tidying sales floor, and managing stock when required
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

BBA - Business Administration

The College of Westchester
White Plains, NY
05.2018

Skills

  • Schedule Management
  • Customer/Client Service
  • Team Leadership
  • Proficient in Office 365 (Microsoft, Excel, Powerpoint), Slack, scheduling software's (Petcheck, Scout for Pets, Time to Pet

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Head of Operations

Brooklyn Bark
06.2021 - Current

Lead Scheduler

Brooklyn Bark
08.2020 - 06.2021

Scheduler

Brooklyn Bark
10.2019 - 08.2020

Sales Associate

CB2
10.2018 - 10.2019

BBA - Business Administration

The College of Westchester

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Leslie Perez