Leslie Perez
Naples,FL
Summary
Proven leader in the hospitality sector, adept at enhancing customer experiences and streamlining operations. Skilled in cash handling and fostering exceptional guest engagement, I significantly improved service efficiency and team collaboration. My strong work ethic and innovative strategies boosted revenue and customer satisfaction, showcasing my ability to deliver outstanding results.
Overview
5
5
years of professional experience
Work History
Server
Clear Sky On Cleveland
2017.06 - 2019.11
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Front of House Manager
Adena Grill
2017.01 - 2017.06
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
Front of House Manager/Back of House Manager
Pride & Joy
2016.09 - 2017.01
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Pastry Chef
Swine Southern Table & Bar
2016.01 - 2016.09
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cycled menus to keep offerings fresh and interesting for customers.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Received numerous accolades from customers for exceptional taste and presentation of pastries, resulting in increased word-of-mouth referrals.
Lead Line Cook
The Bazaar By Jose Andres
2015.02 - 2016.01
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.
- Upheld strict adherence to food safety regulations by regularly sanitizing workstations and monitoring cooking temperatures for optimal results.
Education
Associate of Science - Culinary Arts & Food Service Management
Johnson & Wales University - North Miami
Miami, FL05.2015
High School Diploma -
Naples High School
Naples, FL05.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Decision-Making
- Cool Under Pressure
- Staff Training
Timeline
Server
Clear Sky On Cleveland
2017.06 - 2019.11
Front of House Manager
Adena Grill
2017.01 - 2017.06
Front of House Manager/Back of House Manager
Pride & Joy
2016.09 - 2017.01
Pastry Chef
Swine Southern Table & Bar
2016.01 - 2016.09
Lead Line Cook
The Bazaar By Jose Andres
2015.02 - 2016.01
Associate of Science - Culinary Arts & Food Service Management
Johnson & Wales University - North Miami
High School Diploma -
Naples High School
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