Leslie Perez
Bishop,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Patient Access Representative Lead
Northern Inyo Healthcare District
Bishop, CA
06.2022 - Current
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Obtained informed consent and payment documentation from patients, and filed it in the system.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures, and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Revised reference documents with Medicare, Medicaid and third-party payer policies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Validated patient data and coverage information for accurate registration in the system.
- Actively participated in team meetings and training sessions.
- Provided assistance to internal departments when needed.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Scanned documents into the electronic medical records system.
- Maintained accuracy of data input in the computer system.
- Assisted with scheduling outpatient appointments.
- Train new employees.
- Contract work comp to collect the claim number and adjuster information for billing.
- Correct encounters, and obtain retro authorizations for exams.
Imaging Clerk
Northern Inyo Healthcare District
Bishop, CA
03.2009 - 06.2022
- Provided customer service to patients by answering questions regarding their imaging procedure and providing instructions for preparation.
- Schedule MRI, CT, mammograms, DEXA, ultrasound, and outpatient procedures. I make sure patients are prepared correctly for their exams.
- Answer incoming phone calls, and fax reports when requested by the providers.
- Mammogram patients getting called back make sure that I obtain the correct order from the provider and schedule the patient right away.
- Checking in patients and updating any missing information, scanning patients' insurance cards, and updating insurance when needed.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Interacted professionally with patients, families, visitors, medical staff, vendors.
- Processed incoming requests for diagnostic images from physicians and other healthcare professionals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Sierra High School
Mammoth Lakes, CA06-2003
Skills
- Microsoft Office
- Data Representation
- Organizational skills
- Project support
- Cerner
- Medical
- RadMD and Carelon
- Availity
- 3C View
- One Source
- nThrive
- Task Prioritization
- Attention to Detail
- Fluent in Spanish
- Training & Development
- Clerical Support
Timeline
Patient Access Representative Lead
Northern Inyo Healthcare District
06.2022 - Current
Imaging Clerk
Northern Inyo Healthcare District
03.2009 - 06.2022
High School Diploma -
Sierra High School
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