Leslie Perez

Responsible for managing the negotiation and administration of contracts between our clients and suppliers. I oversee contract terms to ensure they align with signed PPS/AOA/CMA's and meet the in-house minimum margin requirement. I help resolve any disputes or issues related to contract execution, and maintain accurate records.

Processed monthly commission reports by adjusting incoming supplier reports to what the CRM would intake. Any posted payment that came back as an error would then be manually adjusted by either posting to the correct profile, correcting the read cycle dates, or splitting hedge payments.

Delivered outstanding customer service to clients to not only maintain, but also to extend relationships for future business opportunities. Helped customers navigate post-contract requests, such as billing issues, modifications to their contract, and more complex requests, such as performance reviews. Entered data into our back office – usage requests, client information, retention items, contract submissions, enrollment confirmations, etc. Assisted in pulling renewals by verifying contract end dates, account status, and updating HUD files.

Secured clients through consultative selling, and effective customer solutions and promoted compelling business opportunities. Was responsible for the best shipping method to meet customer delivery needs, including carrier selection, cost, delivery schedule, communication, and required documents in support of transportation. Traced all shipments daily and updated company system and clients. Responded to customer inquiries and quotes.