Leslie Perez
Summary
Offering strong background in customer service and administrative tasks, eager to learn and develop in dynamic environment. Delivers excellent communication and organizational skills essential for managing appointments and client interactions. Ready to use and develop scheduling and multitasking abilities in Appointment Scheduler role.
Overview
9
9
years of professional experience
Work History
Travel Consultant
Telus International
10.2022 - Current
- Assisted clients in selecting travel packages based on preferences and budget.
- Researched destinations, accommodations, and activities to provide accurate information.
- Coordinated travel arrangements including flights, hotels, and transportation services.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized booking systems and tools to process reservations efficiently.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Collected, handled and documented payments for travel services and associated feels.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Customer Service Sales Representative
TSD Global
07.2021 - 08.2022
- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Executed sales transactions accurately using point-of-sale systems.
- Maintained knowledge of products and promotions to effectively upsell services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Support Consultant
Sykes Enterprises, Incorporated
09.2020 - 04.2021
- Provided product support through troubleshooting, enhancing user experience and satisfaction.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly.
Assistant Manager
Dominos's Pizza
06.2020 - 09.2020
- Trained and mentored team members on customer service best practices.
- Implemented inventory management processes to reduce waste and improve efficiency.
- Developed staff schedules optimizing labor costs while meeting peak demand periods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Store Manager
Shell Gas Station
12.2016 - 03.2019
- Supervised daily operations to ensure compliance with quality and safety standards.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Evaluated employee performance, providing constructive feedback for continuous improvement.
- Trained and mentored team members on customer service best practices.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated team-building activities, enhancing team cohesion and morale.
Education
High School Diploma -
Chaffey High School
OntarioSkills
- Strong communication skills
- Exceptional customer service
- Mentoring and training
- Regulations and compliance
- Credit card payments
- Cash handling
- Data confidentiality
- Data entry
- Active listening
- Computer proficiency
- Professional telephone demeanor
- Call center experience
Languages
English
Native or Bilingual
Timeline
Travel Consultant
Telus International
10.2022 - Current
Customer Service Sales Representative
TSD Global
07.2021 - 08.2022
Customer Support Consultant
Sykes Enterprises, Incorporated
09.2020 - 04.2021
Assistant Manager
Dominos's Pizza
06.2020 - 09.2020
Store Manager
Shell Gas Station
12.2016 - 03.2019
High School Diploma -
Chaffey High School
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