Leslie Perez Ramirez
Adelanto,CA
Summary
Driven professional with a proven track record at Amazon Com, adept in boosting sales revenue and enhancing customer satisfaction through critical thinking and empathetic listening. Excelled in multitasking and teamwork, seamlessly adapting to fast-paced environments. Skilled in order processing and customer service, consistently delivering top-quality service and support.
Overview
4
4
years of professional experience
Work History
Amazon Com
Seasonal Fulfillment Associate
04.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Home Depot
Customer Service Sales Representative
10.2020 - 02.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
Education
Adelanto High School
Adelanto, CA05.2020
Skills
Multitasking Abilities
Organization and Time Management
Critical Thinking
Teamwork and Collaboration
Flexible and Adaptable
Loading and unloading
Order picking and processing
Shipping and receiving
Lifting and sorting
Languages
Spanish
Native or Bilingual
Timeline
Amazon Com
Seasonal Fulfillment Associate
04.2023 - 08.2024
Home Depot
Customer Service Sales Representative
10.2020 - 02.2023
Adelanto High School
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