Leslie Perrico

Coordinate with maintenance crews, law enforcement agencies, and other public safety entities to provide real-time information regarding traffic problems and other lane-closing incidents. Utilized dynamic message boards to communicate real-time traffic data to drivers.

Answer 911, non-emergency, and administrative calls for service involving requests for law enforcement, fire department, and emergency medical services from the residents of Buncombe County, North Carolina. Coordinate response with appropriate resources from the City of Asheville, Buncombe County, and multiple other public safety agencies. Multitask between radio transmissions and phone conversations, while inputting information into a CAD system and operating multiple radio frequencies simultaneously. Provide pre-arrival instructions for medical, fire, and police calls for service, using the National Academy of Priority Dispatch protocols.

Front desk receptionist for national hotel. Provided customer service in a fast-paced hospitality environment. Performed night audit responsibilities, including reconciliation of paperwork and deposits.

Assistant Supervisor for 911. Extensive public contact receiving and processing emergency and non-emergency calls for service via 911 and administrative lines. Works in a team environment to bring emergency services to those in need. Effectively works well with other agencies and the media. Elicits information from hysterical callers, putting a paramount on accuracy and multitasking capabilities. Utilizes independence in judgment in a very high-stress environment.

Extensive public contact while effectively communicating with the public to process emergency and non-emergency law enforcement calls for service. Provided link between citizens and the deputies, while maintaining a calm demeanor in a high stress environment. Worked in a team environment to get the most accurate information possible, to ensure the safety of citizens and deputies. Utilized multiple computer screens and keyboards, while maintaining verbal contact via radio systems.

Extensive public contact with customers. Scheduling and personnel recruitment. Responsible for cash reconciliation and inventory. Risk management and theft reduction. Required independence of judgment for store layout and merchandising.

Extensive direct contact with the public as an Emergency Medical Technician and Field Training Officer. Provided patient care in the pre-hospital setting. Part of pilot program to bring EMTs into the communications center.

Directly managed personnel and operations. Responsible for inventory management and cash reconciliation. Required independent judgment regarding scheduling and personnel decisions.