Leslie Perry

SKILLS:

Operational Manager

Inspection on Heavy Equipment

Safety Reporting to upper management

CDL Driver

Chemical knowledge for producing and disposal wells

Solving issues by being proactive

Expense Tracking

Workforce Management

Staff Management

Team Leadership

Cross-functional Teamwork

Staff Training and development

Key Performance Indicators

Verbal and written communication

Time Management

EXPERIENCE:

Created Monthly reports for senior management summarizing operational performance metrics.

Assessed team members skillsets and assigned task accordingly for optimal efficiency

ensured compliance with all applicable laws, regulations, and industry standards

H2S Training

Operation Training/ Safety (and operator when needed) on heavy equipment (D8, D6 Dozer, Trackhoe, and articulated dump truck)

Tank truck driver when needed

Consultant for disposal wells

Down hole pump mechanic

Managed chemical program for 40+ wells

Welder and fitter for projects in overall operations

Conducted regular meetings with staff to discuss progress and identify areas of improvement

Conducted performance reviews for team members

Provided leadership during times of organizational change or crisis situations

Coached, mentored, and trained members in order to improve their job performance

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Improved overall team productivity by implementing best practices in organization and time management.
• Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Supervised field operations teams to complete projects within established timelines.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Presented weekly and monthly performance reports to demonstrate team progress.
• Met with customers to resolve issues and build productive relationships.
• Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
• Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
• Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
• Monitored field operations closely to ensure all activities aligned with company's strategic goals.
• Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
• Conducted comprehensive site inspections to ensure compliance with regulatory standards.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Trained workers in proper methods, equipment operation and safety procedures.
• Inspected equipment and tools used for safe operation.
• Prepared and submitted reports on job progress and safety conditions to upper management.
• Provided feedback to workers on job performance and safety procedures.
• Administered disciplinary actions to workers violating safety regulations and company policies.
• Investigated and reported on accidents, injuries and near-miss incidents.
• Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
• As a CDL holder I started this job as a delivery/treater truck driver and worked my way up to field supervisor