Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Pfeifer

Summary

  • More than 20 years of professional experience with customer service and Executive skills
  • In-depth knowledge of handling time sensitive material, appointments, travel itineraries, and billing
  • Excellent telephone etiquette, computer skills, and organizational skills
  • Ability to work under pressure efficiently and accurately with interruptions
  • Efficient with Google Docs, Google Slides, Google Sheets, Word, Excel, and PowerPoint
  • Excellent team player with friendly and outgoing personality willing to help the company succeed in any way possible

Overview

22
22
years of professional experience

Work History

Administrative Assistant

Coldwell Banker Real Estate Group
01.2023 - Current
  • Worked closely with Managing Broker to create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships with Agents through timely response to inquiries and completing their tasks in Dotloop and Darwin for them while training them to use various systems and programs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Maintained inventory of office supplies and placed orders while balancing budget.

Executive Assistant

GEMS World Academy Chicago
01.2021 - 01.2022
  • Company Overview: Support Coldwell Leadership Initiative
  • Assist in new hire trainings, all to support Coldwell Leadership Initiative
  • Prepared detailed Reports, letters, memos, and projects using Google Docs, Google Sheets, Google Forms, Google Slides
  • Provided excellent care to Agents and staff by ensure their Dotloop and Darwin documents were completed in a fast and timely manner
  • Training to use Dotloop and other Documents were given to Agents to ensure their vast success with Coldwell Banker
  • Helped organize and complete numerous Agent and Client filled engagements to help further Coldwell Bankers reputation
  • Worked closely with the Heads of the school to manage daily calendars for appointments, meetings, and travel itineraries to support leadership initiatives
  • Maintain confidentiality in all aspects of parent, teacher, student, and GEM World Academy information
  • Prepared reports, memos, letters, and other documents using Word, Excel, PowerPoint, and Google Docs
  • Performed general clerical duties such as answering phones, copying, faxing, scanning, filing, and mailing
  • Set up and coordinate meetings and conferences
  • Supported staff in creating agendas for committee and teacher meetings
  • Support Coldwell Leadership Initiative

Executive Assistant

Northwestern Medicine
01.2017 - 01.2020
  • Attended meetings in order to compile and record minutes
  • Maintained office and building inventory
  • Managed parent and teacher portals
  • Updated and collected student data and permission forms
  • Created a database of Vendors used throughout the school
  • Assisted with creating Academic schedule for the Lower School
  • Responsible for arranging substitute teachers and coverage for payroll
  • Strong ability to multi task with interruptions
  • Worked closely with the CEO and Executives to maintain calendars for meetings, appointments, and travel itineraries
  • Prepared reports and memos using Word, Excel, Google Docs, and PowerPoint

Executive Assistant

Camilo Hugo Dental Clinic
01.2008 - 01.2017
  • Provided a welcoming Provided a welcoming and friendly attitude to staff and patients
  • Scheduled patient appointments in accordance with patient goals and company policy
  • Managed schedules, office inventory, scanning, filing, incoming and outgoing mail
  • Performed responsibilities consisting of maintaining a professional and clean work environment, promptly handled patient calls and messages, checked patients in and out, accurately verified benefits, collected co-payments and deductibles, promptly set up accounts and charts for patients and handled billing inquiries

Clinical Massage Therapist

Channing's Day Spa
01.2003 - 01.2008
  • Promptly assisted patients when needed with registration, billing, payments, and scheduling in a fast-paced environment
  • Handled CEO, Doctor, and patient confidential information with the utmost importance
  • Excellent telephone etiquette, computer skills, and organizational skills
  • Created and maintained provider schedules and meetings, acted as Liaison to other departments for specialty appointments
  • Provided a welcoming and friendly attitude to staff and patients
  • Scheduled patient appointments in accordance with patient goals and company policy
  • Managed schedules, office inventory, scanning, filing, incoming and outgoing mail
  • Performed responsibilities consisting of maintaining a professional and clean work environment, promptly handled patient calls and messages, checked patients in and out, accurately verified benefits, collected copayments and deductibles, promptly set up accounts and charts for patients and handled billing inquiries
  • Provided various types of massage techniques consisting of Swedish massage, Deep Tissue Massage, Trigger Point Therapy, Hydrotherapy, Reflexology, Sports Massage, Aromatherapy, and Pregnancy Massage

Education

Everest College
Chicago, IL

Soma Institute
Chicago, IL

Skills

  • More than 20 years of professional experience with customer service and Executive skills
  • In-depth knowledge of handling time sensitive material, appointments, travel itineraries, and billing
  • Excellent telephone etiquette, computer skills, and organizational skills
  • Ability to work under pressure efficiently and accurately with interruptions
  • Efficient with Google Docs, Google Slides, Google Sheets, Word, Excel, and PowerPoint
  • Excellent team player with friendly and outgoing personality willing to help the company succeed in any way possible

Timeline

Administrative Assistant

Coldwell Banker Real Estate Group
01.2023 - Current

Executive Assistant

GEMS World Academy Chicago
01.2021 - 01.2022

Executive Assistant

Northwestern Medicine
01.2017 - 01.2020

Executive Assistant

Camilo Hugo Dental Clinic
01.2008 - 01.2017

Clinical Massage Therapist

Channing's Day Spa
01.2003 - 01.2008

Everest College

Soma Institute

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Leslie Pfeifer