Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leslie Phillips

Weatherford,TX

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

18
18
years of professional experience

Work History

Office Manager

AA Wrecker Service
Haltom City, TX
11.2014 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Answered phone calls, responded to emails, and routed mail.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Provided customer service, addressing inquiries and resolving issues promptly.

911 Dispatcher

City Of North Richland Hills
North Richland Hills, TX
04.2012 - 11.2014
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatched appropriate personnel and equipment.
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
  • Responded promptly to requests for assistance from law enforcement personnel in the field.
  • Used radio, telephone and computer system to update first responders with new information.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
  • Coordinated activities between multiple agencies during emergency situations.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.

911 Dispatcher

City of Haltom CIty
Haltom City, TX
11.2006 - 04.2012
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatched appropriate personnel and equipment.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
  • Coordinated activities between multiple agencies during emergency situations.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
  • Responded promptly to requests for assistance from law enforcement personnel in the field.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Used radio, telephone and computer system to update first responders with new information.

Education

High School Diploma -

Haltom High School
Haltom City, TX
05-2000

Some College (No Degree) -

Texas Wesleyan University
Fort Worth, TX

Skills

  • Billing
  • Administrative Support
  • Office Management
  • Customer Service
  • Data Entry
  • Payroll Processing
  • Event Coordination
  • Conflict Management

References

References available upon request.

Timeline

Office Manager

AA Wrecker Service
11.2014 - Current

911 Dispatcher

City Of North Richland Hills
04.2012 - 11.2014

911 Dispatcher

City of Haltom CIty
11.2006 - 04.2012

High School Diploma -

Haltom High School

Some College (No Degree) -

Texas Wesleyan University

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Leslie Phillips