Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic
Leslie Phillips

Leslie Phillips

Birmingham,Alabama

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State].

Compassionate [Job Title] possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in [Area of expertise]. Collaborative team player with strong clinical and interpersonal skills. Available [Number] hours per week, weekends and evenings.

Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Care Coordinator- Remote

University Of Alabama At Birmingham
03.2022 - Current
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Increased office productivity by transcribing over [Number] daily meetings and appointments and implementing organizational systems for documents.
  • Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Counseled patients and caregivers and provided compassionate emotional support.
  • Initiated patient care meetings with multidisciplinary team to revise plan of care as patient condition warrants.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Provided skilled, timely, focused and level-headed emergency response to critically-ill patients.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Adhered to strict protocols by carefully reviewing patient's digital charts, physican notes, proper ensuring proper care plans are ordered by physician's before administering coordination of care plans.
  • Coordinates care plans for over 10 in [Number]-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
  • Collaborated with leadership to devise initiatives for improving teams satisfaction, retention and morale.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Strengthened training and nursing knowledge by taking part in continuing education programs and [Type] workshops.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Recorded details regarding therapies to keep patient charts updated.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for [Type] rehabilitation unit.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity achieving average score of 186/200 on graded calls with patients nad team.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Priotrized, timely coorsdondance on all critical inter-departmental escalations to increase customer retention rates.
  • Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.

Accountant's Assistant /Bookkeeper - Hybrid

Waldrop CPA
03.2017 - 12.2021
  • Adapted to variety of scheduled worked in office and worked from home providing timely, effienctent completed of daily tasks.
  • Daily utilized problem solving, organizating and great , well focued investigation skills
  • Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
  • Helped prepare month-end, quarterly and year-end closings.
  • Provided clerical support to all accounting professionals in department.
  • Used [Software] spreadsheets to track [Type] information and produce charts.
  • Greeted and assisted visitors, taking messages and directing to appropriate personnel.
  • Typed up professional business correspondence, emails and official documents.
  • Reviewed general ledger entries and assessed accuracy.
  • Balanced reports to submit for approval and verification.
  • Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
  • Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
  • Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
  • Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
  • Received and delivered incoming accounting department mail to appropriate staff members.
  • Reviewed general ledger for accuracy and specific coding issues.
  • Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
  • Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
  • Maintained financial records to verify completeness and availability of records and compliance with policy and established regulatory guidelines.
  • Prepared written materials and electronic financial data to document activities, provide references and convey information.
  • Researched financial information discrepancies and documentation to verify accuracy and adhere to established procedures prior to processing.
  • Oversaw accounts and financial reporting for over [Number] clients.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Reported financial data and updated financial records in ledgers and journals.
  • Identified accounting errors by developing cross-referencing databases.
  • Increased customer satisfaction by filing taxes on time and promptly resolving issues.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Facilitated communication between clients and tax authorities.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
  • Facilitated integration of modern tax software with client accounting software.
  • Saved client $[Amount] by uncovering eligibility for [Type] credit.
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Reconciled accounts and reviewed expense data, net worth and assets.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Gathered data on taxable income, deductibles and allowances for tax preparation.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
  • Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.
  • Proactively researched technical tax issues related to consulting projects.
  • mantained schedule for Client's Business lincess renals, collected needed documents, orangized, effiecently renewed all required business licenses, promptly followed-up with clients to inform status, cost, and date of planned deduction.
  • Throughly, prepared and filed quartly taxes on bealf of clients, promptly followed-up with clients to inform status, cost, and date of planned deduction.
  • Maintained reporting and renewing states and federal unnemployment reports.
  • Reconciled for over 100 clients, compiled finaicaldata reports into a neatly prepared, easy to navigate file to Accountant to overview and approve.
  • Maintained well structed record keeping of all cleints tansaction.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.

Substitute Teacher

Jefferson County Board Of Education
04.2015 - 01.2018
  • Quickily adjusted to Principle or office staff informing me to assist in different classroom than intial scheduled classroom.
  • Quickly adjusted and adabted to daily changes from working with over 10 different schools, Grades ranging from Pre- kindergarden - 12th graded, for all subjects.
  • Frequently requested by Special Education teachers, due to noticeably being able to commicate with students unable to speak or clearly express their thoughts or needs. Mangement of classroom by creating an enthuastic, optmistic, kind/respectful, and attentive evniroment. Maintaining calmness in stressfull situations by promptly utlizing problem solving and attentivly listen to students concerns, then calmly and easily to understand communicate expectation and providing differnt methods toachieve set goals based on students learning style toachieve set goals.
  • followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested by teachers based on excellent past referrals, trusted performance, being well-networked with-in school system, and serving as PTA President for one school in community.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Helped students develop life-long learning skills and good study habits.
  • Developed rules and set goals to maintain order in classroom.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Assigned, explained and graded homework.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Promoted physical, mental and social development using classroom games and activities.
  • Completed daily reports, meal count sheets and attendance logs.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Fostered team collaboration between students through group projects.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Radiology Scheduler

University Of Alabama At Birmingham
05.2014 - 03.2016
  • Retrieved medical data for physicians and patients.
  • Collected, organized and entered patient data into medical systems.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Assist between 100-200 patients daily with questions and for scheduling.
  • several different Doctors, technicians and radiological procedures, each with specific protocols and schedules
  • . I provided clear and detailed instructions to patients and physicians offices for each needed appointment,
  • I met very critical guidelines to insure patient’s care
  • . I analyzed each patient’s information and precisely detailed needs, reviewed qualifications for reports, attached insurance precertification and referrals.
  • I also trained and assisted new employees.
  • This was a high stress position with specific regulations that determined the patient’s safety and care.

Certified Medical Coder- E.D. Radiology

Gardendale Medical Clinic
03.2011 - 03.2012
  • Verified, coded and added modifiers to diagnoses.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Coded Observations and Inpatient Professional Services at average rate of [Number] per hour.
  • Coded APV charts at rate of [Number] per hour.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Accurately selected proper descriptive code when more than one anatomical location was indicated.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Reviewed, corrected and resent rejection reports.

Education

Associate of Applied Science - Health Administration

Jefferson State Community College
Birmingham, AL

Advanced Certificate - Medical Office Adminstration

Jefferson State Community College
Birmingham, AL

Certification - Medical Billing & Coding Specialist

Jefferson State Community College
Birmingham, AL

Skills

  • Adobe Systems Adobe Acrobat
  • Microsoft Windows
  • Microsoft Outlook
  • Medical Terminology
  • Microsoft Access
  • Microsoft Project
  • Microsoft SharePoint
  • Oracle Primavera Enterprise Project Portfolio Management
  • Google Docs
  • Microsoft Office
  • Process Improvement
  • Intuit QuickBooks
  • Oracle Fusion Applications
  • Case Management
  • Care Planning
  • Insurance Practices
  • Patient Education
  • Time Management
  • Operational Standards
  • Healthcare Operations
  • Judgment and Decision-Making
  • Patient Data Management Systems
  • Patient Care and Monitoring
  • Strategic Planning
  • Complex Problem-Solving
  • Scheduling
  • Speaking
  • Coordination
  • Negotiation
  • Report Preparation
  • Credit Card Payment Processing
  • Microsoft Word
  • Active Listening
  • Account Management
  • Microsoft PowerPoint
  • Adobe Systems Adobe Photoshop
  • Quality Control
  • Cultural Sensitivity
  • Tax Software
  • Customer Relationship Management
  • Microsoft Internet Explorer
  • Investigate Claims
  • Clerical Support
  • Team Development
  • Critical Thinking
  • Research
  • Prioritization
  • Records Management Systems
  • Accounting Techniques
  • Document Retrieval
  • 10-Key Proficiency
  • Travel Administration
  • Business Writing
  • Report Analysis
  • Advanced MS Office Suite Knowledge
  • Business Correspondence
  • Remote Conferencing
  • Workflow Planning
  • Prioritizing Patients
  • Customer Relations
  • Typing Proficiency
  • Administrative Procedures
  • Oracle Solaris
  • Schedule Management
  • Meeting Note-Taking
  • Resource Coordination and Allocation
  • Bookkeeping
  • Meeting Support
  • Informational Packets
  • Travel Planning
  • Event Coordination
  • Transcribing Information
  • Spreadsheet Creation
  • Special Event Projects
  • Independent Judgement
  • Report Generation
  • Invoice Preparation
  • Lease Renewals
  • Budgeting and Expense Reports
  • Coordination of Administrative Activities
  • Oracle E-Business Suite Financials
  • Administering Payroll
  • Presentation Materials
  • Client Requirements
  • Video Conferencing Software
  • Goal Minded
  • Administrative Policies
  • Advanced MS Office Suite Proficiency
  • Reports and Financial Statements
  • Bookkeeping and Basic Accounting
  • Forecasting Trends
  • Portfolio Review
  • Travel Arrangement Coordination
  • Manage Executive Schedules
  • Arrange Business Meetings
  • Call Screening
  • Operational Efficiency
  • Data Research and Compilation
  • Calendar and Scheduling Software
  • Planning and Coordination
  • Public Speaking
  • Course Materials and Supplies
  • Handout Creation
  • Materials Organization
  • Interpersonal Communications
  • Clear Verbal Communication
  • Travel Arrangements
  • Team-Building Activities
  • Billing and Payment Processing
  • Training Manuals and Materials
  • Construction of meeting manuals
  • Presentations
  • Call Triaging
  • Schedule Mastery
  • Brand Representation
  • Delivery Scheduling
  • Data Evaluation
  • Filing
  • Calendaring
  • 10-Key
  • Symantec
  • Service-Orientation
  • Spreadsheets
  • Proofreading
  • Documentation
  • Operational Oversight
  • Project Support
  • Front-End Operations
  • Persuasive Negotiations
  • Team-Building Exercises
  • Marketing Promotions
  • Resource Allocation
  • Accounts Payable and Accounts Receivable
  • Employee Mentoring
  • Account Planning and Management
  • Production Streamlining
  • Resolving Conflicts
  • Superb Time Management
  • Travel Assistance
  • Orienting New Employees
  • Procedural Optimization
  • Scheduling and Coordinating
  • Strategic Vision
  • Business Analysis
  • Supervision and Management
  • Negotiation and Conflict Resolution
  • Collaborate Cross-Functionally
  • Plan Projects
  • Office Organization
  • Cold Calling
  • Workflow Processes
  • Loan Recommendations
  • Administrative Support
  • Creative Solutions
  • Motivational Techniques
  • Strong Organizational Skills
  • Operational Improvements
  • Report Findings
  • Strong Verbal and Written Communication
  • Resolve Complaints
  • team work
  • PowerPoint Presentations
  • Data Integrity
  • Data Verification
  • Email Management
  • Schedule Preparation
  • Social Media Updating
  • Maintenance Requests
  • Meeting Documentation
  • Database Maintenance
  • Assisting foriegn, speical needs,
  • priotizing
  • Administer Payroll
  • Multitasking and Time Management
  • Set Appointments
  • Order Placement
  • Database and Client Management Systems
  • Employee Communications
  • Organizing and Categorizing Data
  • Accounting and Bookkeeping
  • Travel Coordination
  • Confidentiality and Data Protection
  • Issue Response and Resolution
  • Research and Analytical Skills
  • Project Schedule Coordination
  • Document and File Management
  • remote operatio
  • Project Planning
  • Online Research
  • Customer Satisfaction
  • Problem Resolution
  • Administrative Support Specialist
  • Self Starter
  • Workers' Compensation Knowledge
  • Logistics and Schedule Management
  • Executive Presentation Development
  • Executive Support
  • Congregational Care
  • Company Event Coordination
  • Confidentiality and Discretion
  • Payroll
  • Report Creation
  • Microsoft Excel
  • Chart Pulling
  • Medical Insurance
  • Customer Experience
  • Medical Billing
  • Insurance Information Collection
  • Office Administration
  • Benefit Assessment
  • Operational Requirements
  • Appointment Scheduling
  • Patient Care and Confidentiality
  • HIPAA Compliance
  • Insurance Form Processing
  • Insurance Verification
  • Benefits Explanations
  • Medical Services Administration
  • Specialty Care
  • Policy and Procedure Adherence
  • Patient Admitting
  • Patient Appointment Management
  • Clinical Messaging
  • Organization and Time Management
  • Telephone Triage
  • Billing Adjustments and Refunds
  • IDX Systems
  • Clinic Administration
  • HCPCS Compliance
  • Billing Issue Resolution and Support
  • Counseling and Guidance
  • Medicaid

Volunteer Work

PTA President- Warrior Elementary

PTA Vice President - Warrior Elementary

Chaplain- Fraternal Order of Police/Auxiliary

Welcome team leader/planning coordinate - Kimberly Church of God


Timeline

Care Coordinator- Remote

University Of Alabama At Birmingham
03.2022 - Current

Accountant's Assistant /Bookkeeper - Hybrid

Waldrop CPA
03.2017 - 12.2021

Substitute Teacher

Jefferson County Board Of Education
04.2015 - 01.2018

Radiology Scheduler

University Of Alabama At Birmingham
05.2014 - 03.2016

Certified Medical Coder- E.D. Radiology

Gardendale Medical Clinic
03.2011 - 03.2012

Associate of Applied Science - Health Administration

Jefferson State Community College

Advanced Certificate - Medical Office Adminstration

Jefferson State Community College

Certification - Medical Billing & Coding Specialist

Jefferson State Community College

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Leslie Phillips