LESLIE PIDGEON
Bellevue,Idaho
Summary
Adept at managing crisis situations, I excelled at Blaine County Emergency Communications by coordinating emergency responses with precision and empathy. My expertise in telecommunications and deep understanding of legal frameworks ensured efficient dispatch operations. Demonstrated exceptional memory retention and prioritization, significantly enhancing first responder effectiveness and caller support.
Overview
23
23
years of professional experience
Work History
911 Emergency Dispatcher
Blaine County Emergency Communications
04.2002 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Education
High School Diploma -
Wood River HIgh School
Hailey, IDSkills
- Patience and tolerance
- Memory retention
- Prioritization
- Knowledge of current laws pertaining to dispatch communications, including criminal and civil law as well as liability, legal issues, and FCC regulations
- Knowledge of telephones, radios, TDD, CAD, ILETS and other telecommunications and standard MS Office applications
- Knowledge of Microsoft Office applications including Excel, Word, and Outlook, and the ability to operate other standard office equipment, including telephones, calculators, copiers, FAX machines, etc is required
- Through knowledge of current Fire, Police and Medical agency needs and objectives
- Thorough knowledge of personnel practices and County policies related to the Employee/Manager Handbook
- Thorough knowledge of Blaine County Emergency Communication Policy and Procedureational awareness
Timeline
911 Emergency Dispatcher
Blaine County Emergency Communications
04.2002 - Current
High School Diploma -
Wood River HIgh School
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