Leslie Pitts

Oversee the daily operations of the teller line, ensuring that all transactions are processed accurately and efficiently.

Manage the branch’s cash vaults, including ordering and verifying cash shipments, balancing the cash vault and ATMs, and ensuring teller drawers are in compliance with security protocols.

Authorize and approve transactions that exceed standard limits, investigate discrepancies, and conduct periodic audits of teller drawers.

Provide superior customer service by addressing customer inquiries, resolving issues, and promoting credit union products and services.

Maintain the operational integrity of the teller line and ensure customer satisfaction.

To identify opportunities to cross-sell products and assist members with opening accounts, closing accounts, investments such as cds, club accounts, IRA's, and loan prep.

Assisted members with account inquiries and transaction processing.

Educated members on financial products and services to enhance understanding.

Resolved member issues promptly, ensuring high satisfaction levels.

Processed loan applications, verifying documentation for accuracy and compliance.

Maintained up-to-date knowledge of credit union policies and procedures.

Monitored account activities for discrepancies, escalating issues as needed.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Assisted members with account management, including updating personal information and setting up automated payments.

Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.

Inspected properties and issued violations and covenant letters. As well as all enforced all legal procedures.

Reconciled bank statements and collected all dues.

Inspected ARB requests and reviewed with the Board.

Managed office operations, ensuring efficiency and adherence to company policies.

Coordinated meetings and events, optimizing schedules for team collaboration.

Oversaw inventory management, maintaining supplies for smooth office functionality.

Implemented filing systems, enhancing document retrieval and organization processes.

Developed and maintained positive relationships with vendors, streamlining procurement processes.

Assisted in budget preparation, monitoring expenses to ensure financial accuracy.

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Oversaw inventory management, optimizing stock levels and reducing waste.

Implemented process improvements that increased team productivity and service response time.

Analyzed customer feedback to identify areas for improvement and enhance service offerings.

Coordinated scheduling to ensure adequate staffing during peak hours, maintaining service standards.

Led performance reviews, providing constructive feedback to foster professional growth among team members.

Resolved customer complaints in professional and timely manner.

Met with customers to discuss service needs and offer available solutions.

Hired, trained and supervised team of service staff members to meet business goals.

Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Implemented strategies to increase customer service satisfaction ratings.

Increased overall revenue by upselling additional services and products during routine maintenance visits.

Managed customer transactions, ensuring accuracy and compliance with banking regulations.

Assisted customers in identifying financial products suited to their needs.

Educated clients on digital banking tools and services for enhanced accessibility.

Streamlined account opening processes, improving efficiency and customer satisfaction.

Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.

Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.

Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.

Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.

Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.

Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.

Maintained all cash vaults and teller drawers for proper balancing and audits. Multiple daily and monthly reports.

Processed vehicle titles and registrations efficiently, ensuring compliance with state regulations.

Coordinated title transfers between buyers and sellers, streamlining documentation procedures.

Managed discrepancies in title documents, resolving issues effectively to maintain accuracy.

Trained new staff on title processing systems and best practices to enhance team performance.

Assisted customers with complex title issues, providing guidance and support throughout the resolution process.

Calculated and remitted state sales tax, service, and other charges.

Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.

Billed out all vehicle sales to General Ledger

Stock in vehicles upon arrival.

Maintain and audit all vehicle keys.

Write and process all checks and maintain Accounts Payable.

Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.