Stand Up Comedy
Leslie Pogue
Learning And Development
Los Angeles,CA
Summary
Engaging Learning and Development professional known for exceptional level facilitation, building a culture of inclusion, and curating learning and development materials necessary to track and measure employee success.
Confident training leader with over 17 years of experience with demonstrated planning, organizational, and leadership abilities focused on New Hire Orientation and Software Conversions in the Banking, Logistics, and Retail Industry. Highly effective at educating people at all different skill levels.
Ability to adapt to the ever-evolving needs of dynamic, growing organizations with respect and kindness, addressing needs of on-site, remote, and diverse teams ready to help achieve company goals.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Learning and Development Coordinator (contract)
Granite Solutions Group - Pacific Premier Bank
Los Angeles, CA
09.2022 - Current
- Program manager for software conversion training process for more than 500 employees.
- Reviewed and edited all training materials including user guides and Articulate 360 Rise modules for accuracy and company policy compliance.
- Created test scripts for branch testers
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
Owner/Founder
LP Speak
Marina Del Rey, CA
01.2007 - Current
- Established and facilitate micro-learning and full-day customized trainings for government and corporate audiences specializing in team development and wellness
- Won over 60% of proposals for contract speaking and training events, team building, effective communication, wellness, and public speaking skills
- Performed all administrative matters regarding travel logistics, marketing, outreach, and calendaring.
- Trained and motivated clients to perform daily business functions
- Consulted with customers to assess needs and propose optimal solutions
Training Development Specialist (contract)
Granite Solutions Group, Republic Bank
Los Angeles, CA
12.2021 - 03.2022
- Facilitate in-person and virtual training on critical client service, processing, soft skills, procedural changes and system updates to groups ranging from 10 to 200 attendees
- Observe in-class performance and manage post-training certification for all participants
- Monthly review of trainee knowledge to determine readiness and/or whether additional training is needed
- Quarterly meetings with management to address any identified opportunities for improvement
Assistant Vice President – Training Development Specialist
City National Bank
Los Angeles, CA
11.2018 - 01.2022
- Create and facilitate in-person and virtual training for up to 300, nationally, on procedural changes and system updates for Treasury Department of this major national banking institution
- Introduced new training for new-hire orientation adding gamification to increase and reinforce learning
- Created self-guided PowerPoint Show for new remote hires, simplify on-boarding process
- Developed training evaluation tracking surveys to identify training gaps to address new training needs
- Oversee all aspects of training events and onsite planning to ensure smooth training day experience
- Provide open-door environment to support colleagues, and provide ad hoc training
Trainer
SkillPath/National Seminars
Los Angeles, CA
08.2007 - 11.2018
- Trained more than 200 public and onsite audiences ranging from 2 to 90 people delivering existing curriculum designed by SkillPath/National Seminars, across United States
- Researched companies for tailored training experiences for onsite clients
- Continuously provided customer satisfaction, with evaluations ranking within 90 percentiles
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
- Implemented diverse instructional methods, optimizing trainee engagement
- Recorded and edited videos to facilitate remote learning
- Tracked attendance and evaluated progress for assigned trainees
Training Specialist
Stamps.com
Los Angeles, CA
10.2015 - 11.2017
- Technical and soft skills curriculum development for startup company’s software
- Provided in-person and virtual facilitation of monthly training that included visual job aids, role play, gamification, breakouts, and quizzes
- Managed and edited procedure database daily via Oracle RNT software
- Administered weekly web quizzes to reinforce learning and needs assessment at success rate within 85 percentiles
- Cultivated strong rapport with IT department to achieve priority for immediate/urgent technical needs
- Assisted with recruitment scheduling for Customer Care team
- Coordinated administrative functions necessary to deliver and document training programs
- Delivered group and individual training covering customer service procedure and technical troubleshooting
- Created curricula, instructions, documents and written tests for various types of training courses
- Documented participation and evaluated learning for each participant
- Demonstrated proper operation and servicing of stamp printing equipment
- Developed lesson plans, instructional materials and written practice tests for review of customer service training courses
Training and Development Coordinator
Daylight Transport
Long Beach, CA
03.2011 - 12.2012
- Facilitated orientation training for new Call Center employees using on-the-job pickup and delivery scenarios for national logistic company
- Introduced “Quick Fire” method of recruiting, partnering with HR, to have more structured interview requirement to minimize training hours and costs early in process which resulted in 75% increase in retention
- Established non-profit partnerships for hiring purposes, receiving $5,000+ in grants
- Added motivational and topical pictures company-wide to reinforce learning and boost morale
- Architect of focus groups that inspired employee-requested changes, increasing morale
- Standardized receptionist training to achieve efficiencies for anyone covering receptionist desk
Education
Master of Arts - Psychology
Pepperdine University
10.2018 - 09.2020
Bachelor of Arts - Organizational Psychology
American InterContinental University
Schaumburg, IL 09.2004 - 05.2007
Skills
Relationship building and management
Staff development plans
Knowledgeable in Articulate 360 Storyline and Rise, Zoom, WebEx, GoToMeeting, MS Suite including Teams, Skype, Google Suite
Public speaking
Adult learning theories
Course development
Training solutions development
Knowledgeable in LMS systems like Teachable, Panopto, and Skillsoft
Critical Thinking
Excellent Communication
Google Workspace
Cultural Awareness
Problem-Solving
Self-Motivated
Affiliations
Member National Speakers Association (NSA)
Certification
Certified Professional Coach
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be yourself, everyone else is taken.
Oscar Wilde
Timeline
Learning and Development Coordinator (contract)
Granite Solutions Group - Pacific Premier Bank
09.2022 - Current
Training Development Specialist (contract)
Granite Solutions Group, Republic Bank
12.2021 - 03.2022
Assistant Vice President – Training Development Specialist
City National Bank
11.2018 - 01.2022
Master of Arts - Psychology
Pepperdine University
10.2018 - 09.2020
Training Specialist
Stamps.com
10.2015 - 11.2017
Training and Development Coordinator
Daylight Transport
03.2011 - 12.2012
Trainer
SkillPath/National Seminars
08.2007 - 11.2018
Owner/Founder
LP Speak
01.2007 - Current
Bachelor of Arts - Organizational Psychology
American InterContinental University
09.2004 - 05.2007