Leslie Porter
Gardena,CA
Summary
Motivated security professional skillfully working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.
Overview
19
19
years of professional experience
Work History
Field Manager
Allied Universal Security Services
01.2010 - Current
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Optimized team performance through ongoing coaching, training, and development initiatives.
- Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Teacher's Assistant
LAUSD
07.2007 - 08.2008
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Copied, organized and distributed classroom assignments or other paperwork.
Cashier Team Lead
KFC
09.2005 - 07.2007
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Developed strong relationships with repeat customers through friendly service interactions.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained stock to meet expected customer demand.
- Alleviated customer service needs with policy-appropriate solutions.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Serra High School
Gardena CA 06.2005
Skills
- Strategic Planning
- Quality Control
- Adaptability
- Time Management
- Team Leadership
- Organizational Skills
- Conflict Resolution
- Client Relations
- Customer Service
- Emergency Response
- Scheduling and Coordinating
- Administration and Reporting
- Computer Skills
- Documentation and Reporting
- Shift Scheduling
- Employee Coaching
- Good Judgment
Timeline
Field Manager
Allied Universal Security Services
01.2010 - Current
Teacher's Assistant
LAUSD
07.2007 - 08.2008
Cashier Team Lead
KFC
09.2005 - 07.2007
High School Diploma -
Serra High School
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