LESLIE PORTILLO
La Habra,CA
Summary
Licensed Vocational Nurse (LVN) with expertise in patient care, case management, and customer success. Skilled in collaborating with healthcare professionals, managing treatment plans, and ensuring high-quality patient support. Proficient in Microsoft Office and experienced in medical documentation and complaint resolution.
Overview
7
7
years of professional experience
Work History
LVN Charge Nurse
Laguna Hills Health and Rehab
Laguna Hills, CA
03.2023 - Current
- Manage medication passes, charting, and patient care planning
- Supervise CNA staff and communicate with medical professionals
- Provide wound care and oversee patient admissions/discharges
- Monitor and assess patients for changes in condition, promptly reporting concerns
- Educate patients and families on care plans, medications, and post-discharge instructions
Customer Success Specialist
Curology
San Diego, CA
06.2019 - 02.2023
- Assisted patients via email, phone, and SMS
- Managed billing, processed refunds, and addressed shipping concerns
- Maintained strong relationships with patients and dermatology providers
Safe Parking Program Case Manager
Jewish Family Services
San Diego, CA
01.2018 - 06.2019
- Developed service plans utilizing client strengths and community resources
- Coordinated housing assistance referrals and mental health services
- Provided crisis intervention and de-escalation support to clients in distress
- Assisted individuals experiencing homelessness with securing stable housing
- Maintained comprehensive case notes and documentation for program compliance
- Advocated for client needs by working with government agencies and nonprofit organizations
Education
Vocational Nursing -
American Career College
Anaheim, CA01.2022
B.A. - Social Work
Point Loma Nazarene University
San Diego, CA01.2017
Skills
- Basic Life Support Certification
- Skilled in Microsoft Office Applications
- Effective Time Management
- Strong Organizational Skills
- Demonstrated Flexibility
- Effective Problem Resolution
Timeline
LVN Charge Nurse
Laguna Hills Health and Rehab
03.2023 - Current
Customer Success Specialist
Curology
06.2019 - 02.2023
Safe Parking Program Case Manager
Jewish Family Services
01.2018 - 06.2019
Vocational Nursing -
American Career College
B.A. - Social Work
Point Loma Nazarene University
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