Team Lead Debt ManagementConsumer / Member Service TrainerIndirect UnderwriterReceptionistEvent Producer
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
McHenry, IL, USMcHenry, IL
Open to relocation:
Yes
Salary Range
60000/yr - 200000/yr
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid sick leave401k match
20
years of professional experience
Dedicated professional with a strong background in debt management and training. Known for implementing quality control measures and enhancing team performance through effective mentoring and communication. Committed to driving operational excellence and achieving measurable results.
Work History
Team Lead Debt Management
3 Years 4 Months
Lending Solutions Inc | 02.2023 - 06.2026
Mentored junior staff, improving team performance and knowledge retention through training sessions.
Led team of 8-15 in executing client processes, ensuring compliance and efficiency.
Analyzed operational data to identify trends, informing strategic decisions for process improvements.
Developed training materials that increased staff proficiency in software tools and loan systems.
Implemented quality control measures, reducing errors in documentation and enhancing accuracy of reports.
Trained new team members of 4 -100 by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Maintained daily, weekly and monthly reports.
Consumer / Member Service Trainer
1 Year
Lending Solutions Inc | 02.2022 - 02.2023
Developed training materials to enhance service quality for team members.
Evaluated training effectiveness through feedback and performance assessments.
Collaborated with management to identify skills gaps and training needs.
Mentored new trainers in service protocols and best practices.
Conducted regular follow-up sessions to ensure knowledge retention among staff.
Led team meetings focused on reviewing service performance metrics, promoting open dialogue around areas for potential improvement.
Conducted regular evaluations of current service practices, making recommendations for improvements where needed.
Increased employee retention through consistent and engaging service training sessions.
Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
Served as a mentor to junior employees, providing guidance and support in their professional development.
Evaluated employee performance during training sessions, offering constructive feedback to aid in skill development.
Implemented innovative learning strategies that increased participant engagement during service training sessions.
Maintained accurate records of employee progress throughout the duration of their training experience.
Monitored participant knowledge before and after training events to help determine additional follow-up activities required to close knowledge gaps or improve results.
Established a positive work environment by fostering open communication and collaboration among team members.
Boosted team morale and productivity by providing ongoing coaching, feedback, and support.
Provided coaching and mentoring to many employees.
Indirect Underwriter
3 Years
Lending Solutions Inc | 02.2019 - 02.2022
Evaluated risk factors and analyzed credit reports to determine loan eligibility.
Reviewed and assessed financial documents for accuracy and compliance with lending guidelines.
Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
Made approval and denial recommendations by determining accurate risk levels.
Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
Evaluated loan applications for affordability and conformance with underwriting guidelines.
Receptionist
9 Years 3 Months
Dog House of Barrington | 12.2009 - 03.2019
Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Maintained accurate records of patient information and appointments using digital management systems.
Assisted in training new reception staff on procedures and software applications for efficiency.
Led initiatives to improve customer satisfaction scores through proactive engagement strategies.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Event Producer
11 Years 7 Months
Arkadin Inc | 08.2006 - 03.2018
Collaborated with cross-functional teams to develop audio, web and video conferencing from start to finish.
Established vendor relationships to secure competitive pricing and high-quality services for events.
Led post-event evaluations, gathering feedback to enhance future event planning processes.
Trained junior staff on best practices in event management, fostering a culture of continuous improvement.
Maintained strong vendor relationships resulting in reliable partnerships that ensured high-quality products/services at competitive prices.
Handled incoming calls and emails for scheduling conferences.
Excelled in time management while simultaneously overseeing multiple projects from inception to completion.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC