Work Preference
Professional Summary
Overview
Work History
Education
Skills
Timeline
Open To Work

Leslie Preucil - Agrebi Selmi

Lending Solutions Inc
McHenry,IL

Work Preference

Desired Job Title

Team Lead Debt ManagementConsumer / Member Service TrainerIndirect UnderwriterReceptionistEvent Producer

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Location:

McHenry, IL, USMcHenry, IL

Open to relocation:

Yes

Salary Range

60000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid sick leave401k match
20
years of professional experience

Dedicated professional with a strong background in debt management and training. Known for implementing quality control measures and enhancing team performance through effective mentoring and communication. Committed to driving operational excellence and achieving measurable results.

Work History

Team Lead Debt Management

3 Years 4 Months
Lending Solutions Inc | 02.2023 - 06.2026
  • Mentored junior staff, improving team performance and knowledge retention through training sessions.
  • Led team of 8-15 in executing client processes, ensuring compliance and efficiency.
  • Analyzed operational data to identify trends, informing strategic decisions for process improvements.
  • Developed training materials that increased staff proficiency in software tools and loan systems.
  • Implemented quality control measures, reducing errors in documentation and enhancing accuracy of reports.
  • Trained new team members of 4 -100 by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained daily, weekly and monthly reports.

Consumer / Member Service Trainer

1 Year
Lending Solutions Inc | 02.2022 - 02.2023
  • Developed training materials to enhance service quality for team members.
  • Evaluated training effectiveness through feedback and performance assessments.
  • Collaborated with management to identify skills gaps and training needs.
  • Mentored new trainers in service protocols and best practices.
  • Conducted regular follow-up sessions to ensure knowledge retention among staff.
  • Led team meetings focused on reviewing service performance metrics, promoting open dialogue around areas for potential improvement.
  • Conducted regular evaluations of current service practices, making recommendations for improvements where needed.
  • Increased employee retention through consistent and engaging service training sessions.
  • Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
  • Served as a mentor to junior employees, providing guidance and support in their professional development.
  • Evaluated employee performance during training sessions, offering constructive feedback to aid in skill development.
  • Implemented innovative learning strategies that increased participant engagement during service training sessions.
  • Maintained accurate records of employee progress throughout the duration of their training experience.
  • Monitored participant knowledge before and after training events to help determine additional follow-up activities required to close knowledge gaps or improve results.
  • Established a positive work environment by fostering open communication and collaboration among team members.
  • Boosted team morale and productivity by providing ongoing coaching, feedback, and support.
  • Provided coaching and mentoring to many employees.

Indirect Underwriter

3 Years
Lending Solutions Inc | 02.2019 - 02.2022
  • Evaluated risk factors and analyzed credit reports to determine loan eligibility.
  • Reviewed and assessed financial documents for accuracy and compliance with lending guidelines.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
  • Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
  • Evaluated loan applications for affordability and conformance with underwriting guidelines.

Receptionist

9 Years 3 Months
Dog House of Barrington | 12.2009 - 03.2019
  • Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate records of patient information and appointments using digital management systems.
  • Assisted in training new reception staff on procedures and software applications for efficiency.
  • Led initiatives to improve customer satisfaction scores through proactive engagement strategies.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.

Event Producer

11 Years 7 Months
Arkadin Inc | 08.2006 - 03.2018
  • Collaborated with cross-functional teams to develop audio, web and video conferencing from start to finish.
  • Established vendor relationships to secure competitive pricing and high-quality services for events.
  • Led post-event evaluations, gathering feedback to enhance future event planning processes.
  • Trained junior staff on best practices in event management, fostering a culture of continuous improvement.
  • Maintained strong vendor relationships resulting in reliable partnerships that ensured high-quality products/services at competitive prices.
  • Handled incoming calls and emails for scheduling conferences.
  • Excelled in time management while simultaneously overseeing multiple projects from inception to completion.

Education

Bachelor of Arts - Graphic Design

Columbia College Chicago | Chicago, IL | 05-2009

Associate of Arts - Graphic Design

Elgin Community College | Elgin, IL | 06-2004

High School Diploma

South High School | Crystal Lake, IL | 06-2001

Skills

Attention to detail
Coaching
training and mentoring
Performance monitoring
improvement and evaluations
Diversity and inclusion
Client communication
Deadline management
Team supervision
Leading team meetings
Overseeing daily activities
Documentation and reporting
Call center operations

Timeline

Team Lead Debt Management

Lending Solutions Inc
02.2023 - 06.2026Read More

Consumer / Member Service Trainer

Lending Solutions Inc
02.2022 - 02.2023Read More

Indirect Underwriter

Lending Solutions Inc
02.2019 - 02.2022Read More

Receptionist

Dog House of Barrington
12.2009 - 03.2019Read More

Event Producer

Arkadin Inc
08.2006 - 03.2018Read More

Columbia College Chicago

Bachelor of Arts from Graphic Design
Read More

Elgin Community College

Associate of Arts from Graphic Design
Read More

South High School

High School Diploma
Read More
Leslie Preucil - Agrebi Selmi