LESLIE P. SJOSTROM
Hoover,Alabama
Summary
Experienced with refund processing, customer service, and financial reconciliation. Utilizes advanced problem-solving skills to handle complex refund issues efficiently. Track record of maintaining high customer satisfaction through clear communication and timely resolutions.
Overview
29
29
years of professional experience
Work History
Refund Specialist
University Of Alabama Health Services Foundation
11.2016 - Current
- Processed refund requests efficiently, ensuring compliance with institutional policies.
- Resolved discrepancies in billing and payment systems, enhancing accuracy of financial records.
- Collaborated with cross-functional teams to streamline refund procedures and improve customer service response times.
- Trained new staff on refund processing protocols, fostering a knowledgeable team environment.
Lead Financial Assistant
ST VINCENT'S HEALTH SYSTEM
01.1999 - 01.2016
- Reconciled daily accounts receivable cash and miscellaneous cash. Posted and submitted month-end reports to Finance department. Led, assisted, and trained patient account analysts. Reviewed patient and insurance refund requests and approved to authorized level. Assisted Cash and Regulatory Controls manager with assigned projects.
- Received multiple "above average" annual reviews.
- Functioned as backup in other areas, such as cash posting and imaging.
Billing/Insurance Follow-Up
NORTH SHELBY FAMILY HEALTH
01.1997 - 01.1999
- Entered charges, billed insurance, posted insurance and patient payments, followed up on claims, reviewed accounts with credit balances, and requested refunds to patients and insurance companies.
- Cross-trained as receptionist to cover front desk and answer phone.
Education
Bachelor of Science - Human Resource Management
JACKSONVILLE STATE UNIVERSITY
Jacksonville, AlabamaCertified Patient Account Representative - CPAR
ALABAMA CHAPTER OF HFMA
Birmingham, AlabamaSkills
- Athena IDX
- McKesson STAR; Sovera Imaging, Excel, Outlook
- Refund processing
- Attention to detail
- Reliability
- Multitasking Abilities
- Self motivation
- Account reconciliation
- 10-key data entry
- Account posting
ADDITIONAL EXPERIENCE
- MEDISPHERE, Birmingham, Alabama, Billing/Insurance Follow-Up, 1993-1997. Multiple positions held, including patient account representative and refund clerk.
- PRINCETON, Birmingham, Alabama, Customer Service- patient account department, 1992-1993
- BIG B DRUG STORES, Birmingham, Alabama, Assistant Store Manager, 1989-1992
- WALMART, Birmingham, Alabama, Cash Office Associate
- BRUNO’S, Birmingham, Alabama, Assistant Store Manager
Timeline
Refund Specialist
University Of Alabama Health Services Foundation
11.2016 - Current
Lead Financial Assistant
ST VINCENT'S HEALTH SYSTEM
01.1999 - 01.2016
Billing/Insurance Follow-Up
NORTH SHELBY FAMILY HEALTH
01.1997 - 01.1999
Certified Patient Account Representative - CPAR
ALABAMA CHAPTER OF HFMA
Bachelor of Science - Human Resource Management
JACKSONVILLE STATE UNIVERSITY