Leslie Quinones
Saginaw,TX
Summary
Hardworking, dependable and successful at managing multiple priorities with a positive attitude. Detail-oriented team player and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.
Overview
24
24
years of professional experience
Work History
Quality Technician
DHL Supply Chain
01.2023 - Current
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Monitored production output to verify quality standards ahead of dispatch.
- Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
Inbound Lead
DHL Supply Chain
11.2021 - 12.2022
- Boosted customer satisfaction levels by promptly addressing concerns and providing timely solutions to issues raised.
- Conducted thorough analyses of inbound operations to identify opportunities for process optimization, leading to increased efficiency in handling shipments from multiple sources simultaneously.
- Maintained strict compliance with safety regulations within the department, resulting in a consistently safe working environment for employees.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
DML Clerk
DHL Supply Chain
08.2018 - 11.2022
- Assisted customers with inquiries and complaints in a professional manner.
- Generated daily reports of discrepancies for management and customer.
- Verified accuracy of all paperwork prior to submission and processing.
- Maintain the Discrepancy Material log updated.
- Enhanced office organization by maintaining accurate records of all transactions and filing necessary documents.
- Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.
- Assisted in training new employees on proper procedures for handling diverse tasks within the office, enhancing team productivity.
- Informed customers by mail or telephone of additional steps needed to resolve the discrepancy.
- Conduct investigations in order to locate lost material.
Casino Table Games Dealer
Victory Casino Cruise
04.2013 - 12.2017
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
Casino Table Games Dealer
Casino Del Mar
12.2009 - 08.2012
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
Casino Floor Supervisor
Casino Real
02.2009 - 08.2009
- Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
- Fostered an inclusive atmosphere by promoting open lines of communication among team members, encouraging collaboration and ideasharing.
- Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
- Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
- Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
- Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
- Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
Casino Table Games Dealer
Casino Real
03.2006 - 08.2008
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Account Payable
Supermercado Econo
12.2001 - 03.2006
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices and check requests.
- Researched and resolved invoice and payment issues for vendors.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
Cashier
Supermercado Econo
11.2000 - 12.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Secretarial Studies And Office Administration
Liceo De Arte-Diseno Y Comercio
Caguas, PR06.2002
Skills
- Attention to Detail
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Quality Issue Identification
- Adaptability and Flexibility
- Bilingual - Spanish and English
- Follow-up skills
- Paperwork Processing
- Receiving support
- Office equipment proficiency
- Recordkeeping strengths
Timeline
Quality Technician
DHL Supply Chain
01.2023 - Current
Inbound Lead
DHL Supply Chain
11.2021 - 12.2022
DML Clerk
DHL Supply Chain
08.2018 - 11.2022
Casino Table Games Dealer
Victory Casino Cruise
04.2013 - 12.2017
Casino Table Games Dealer
Casino Del Mar
12.2009 - 08.2012
Casino Floor Supervisor
Casino Real
02.2009 - 08.2009
Casino Table Games Dealer
Casino Real
03.2006 - 08.2008
Account Payable
Supermercado Econo
12.2001 - 03.2006
Cashier
Supermercado Econo
11.2000 - 12.2001
Associate of Arts - Secretarial Studies And Office Administration
Liceo De Arte-Diseno Y Comercio