Leslie Quismondo
Stockton,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Senior Transaction Support Representative
Avrs
09.2014 - Current
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions and DMV knowledge.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Senior Motor Vehicle Technician
State Of California Department Of Motor Vehicles
05.2014 - 08.2014
- Organized and maintained accurate records of daily transactions, ensuring compliance with state reporting requirements.
- Improved operational efficiency by maintaining up-to-date knowledge of motor vehicle laws, regulations, and procedures.
- Assisted customers with Motor Carrier renewal processes, promoting a seamless experience.
Control Cashier
State Of California Department Of Motor Vehicles
01.2011 - 04.2014
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Prepared working papers, reports and supporting documentation for audit findings.
Motor Vehicle Field Representative
State Of California Department Of Motor Vehicles
07.2008 - 12.2010
- Managed high-volume caseloads while consistently meeting deadlines for timely processing of applications of registrations and driver's license.
- Led training sessions for new employees, fostering a supportive learning environment that enhanced overall team performance.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked closely with industry customers including Dealers, Registration Offices, Salvage Yards, and Commercial licensing to determine eligibility and verify accuracy and integrity of application data.
Education
Master of Arts - Operations Management
University of Arizona
Global Campus03.2024
Bachelor of Arts - Business Administration
University of Arizona
Global Campus05.2022
Skills
- Good Communication Skills
- Time Management
- Problem Solving
- Staff Education and Training
Timeline
Senior Transaction Support Representative
Avrs
09.2014 - Current
Senior Motor Vehicle Technician
State Of California Department Of Motor Vehicles
05.2014 - 08.2014
Control Cashier
State Of California Department Of Motor Vehicles
01.2011 - 04.2014
Motor Vehicle Field Representative
State Of California Department Of Motor Vehicles
07.2008 - 12.2010
Master of Arts - Operations Management
University of Arizona
Bachelor of Arts - Business Administration
University of Arizona