Leslie Ralston
Dallas,Tx
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
17
17
years of professional experience
Work History
Transport Team Lead
UT Southwestern Clements University Hospital
06.2021 - Current
- Supervisor to 12 direct reports.
- Carried out interviews for potential transport candidates.
- Oversaw orientation and onboarding process for new hires and transfers.
- Assist with termination process of employees.
- Updates schedules and timesheets of direct reports with use of mytime software.
- Crafted schedules, accepted time off requests and found coverage for short shifts.
- Performs probationary and yearly performance and appraisal reviews.
- Documented and counseled any behavioral/attendance issues that may occur amongst staff.
- Directed monthly and quarterly departmental meetings with all transport staff.
- Facilitated new employees through trainings, created strategies and routines that warrant successful transport for every patient.
- Monitors and collaborates with transporters to ensure safety of patient transport(s) throughout hospital by performing monthly audits.
- Coached team members in techniques necessary to complete job tasks.
- Assist upper management with development of new departmental policies and procedures.
- Maintains close working relationship with ANM staff and house operations to escalate potential issues within department.
- Establishes new ways to improve and boost department moral and culture within transport department .
- Maintains and updates employee files.
- Adheres to proper departmental policies for all transporters.
- Attends continuing educational leadership courses as needed.
COVID-19 Contact Tracing Investigator
Robert Half Staffing/ Montgomery County
01.2021 - 04.2021
- Received and transferred multiple inbound calls from various locations in Montgomery County and surrounding areas, reporting outbreaks of Covid-19.
- Mailed various forms and letters to educate infected individuals. (i.e isolation precautions, self quarantine precautions.)
- Maintained and updated spreadsheet of infected individuals via microsoft teams.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers in friendly, efficient manner following outlined steps of service.
- Faxed informational materials to other counties in regards to Covid 19.
Independent Contractor
Self Employed
08.2018 - 04.2021
- Collaborate and consult with clients to better understand entire project scope and needs.
- Assist clients with set-up of Podcast and production.
- Creates voice overs and edits commercials for promotions and marketing.
- Procured equipment and supplies for clients to use for broadcast.
- Creates press releases and sends to media outlets.
- Facilitates tutorials for programming software (i.e Adobe, promo suite, voxpro)
Seasonal Enrollment Specialist
Robert Half - Staffing Agency
10.2020 - 12.2020
- Conduct 30-50 new enrollments for Medicare recipients by entering customers' data into various Medicare carriers application sites and reviewing information.
- Coordinate with team members, brokers and/or agents to deliver project requirements, develop solutions and meet deadlines.
- Demonstrates self-reliance by meeting and exceeding workflow needs.
- Faxed completed applications to various insurance companies to ensure client is within compliance guidelines.
- Attends various zoom trainings.
- Microsoft Office Suite Software
- Corresponds through email with use of Outlook/Teams Chat.
- Enhanced customer service by promptly addressing inquiries and resolving issues in timely manner.
- Updated, entered, and reviewed policy holders data.
Patient Access Representative III
Dayton Children's Hospital
08.2019 - 02.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing and co-pays.
- Updated all patient information in EMR software Epic.
- Scanned identification and insurance cards as needed.
- Referred patients to particular specialist through documentation from physician.
- Answered multi-line telephone system and transferred calls to appropriate destination.
- Efficiently and accurately processed department cash drawer at end of each shift.
- Collected past due payments from patients and set up payment plans.
- Updated all necessary information of patients for accurate records.
- Performed independently in after-hours orthopedic clinc.
- Severed as hospital concierge as needed.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Registration Representative
Premier Health Partners
05.2017 - 09.2018
- Greeted visitors and established purpose of their visit to ensure timely completion of check-in/check out procedure.
- Collected and processed co-payments and out-of-pocket charges using electronic medical records software EPIC.
- Educated patients about their treatments/procedures.
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
- Scheduled new and existing patients appointments.
- Processed arrival and/or discharge of 80 patients or more daily.
- Faxed consultations/referrals to specific specialty offices for review.
- Upon departure, offered patient after visit summary to review.
- Medical terminology.
Transporter
Kettering Medical Center
12.2007 - 09.2012
- Escorted patients to various departments throughout hospital for appointments and/or procedures.
- Ensured HIPAA compliance.
- Filed and recorded pertinent confidential, information regarding Patient.
- Collaborated with bed control for new admissions.
- Assisted medical staff as team lifter.
- Scanning
- Multi-line phone system.
- Assisted with creating staff work schedules.
- Data Entry using medical software EPIC.
- Collaborated with nursing staff in regards to patients particular needs.
Education
Master of Arts - Film Production
Antioch University
Yellow Springs, OH05.2014
Bachelor of Arts - Broadcast Communications
Central State University
Wilberforce, OH2012
Skills
- Microsoft Office applications;Microsoft Word, Excel, PowerPoint,Outlook and Teams
- ACE Leadership Foundations Course
- Proofreading
- Medical terminology
- Insurance verification
- Conflict resolution
- Telecommunications knowledge
- Proficient in customer account software
- Filing and data archiving
- HIPAA compliance
- Mytime time keeping
- Epic software knowledge
- Staff Management
- Schedule optimization
- Coaching and Mentoring
- Performance monitoring
- Workplace Safety
- Talent Acquisition
Timeline
Transport Team Lead
UT Southwestern Clements University Hospital
06.2021 - Current
COVID-19 Contact Tracing Investigator
Robert Half Staffing/ Montgomery County
01.2021 - 04.2021
Seasonal Enrollment Specialist
Robert Half - Staffing Agency
10.2020 - 12.2020
Patient Access Representative III
Dayton Children's Hospital
08.2019 - 02.2020
Independent Contractor
Self Employed
08.2018 - 04.2021
Patient Registration Representative
Premier Health Partners
05.2017 - 09.2018
Transporter
Kettering Medical Center
12.2007 - 09.2012
Master of Arts - Film Production
Antioch University
Bachelor of Arts - Broadcast Communications
Central State University
Similar Profiles
Luis VenturaLuis Ventura
Registered Nurse, Emergency Department at UT Southwestern Clements University HospitalRegistered Nurse, Emergency Department at UT Southwestern Clements University Hospital
Timothy HurtadoTimothy Hurtado
Director Sterile Processing and Surgical Materials at UT Southwestern Clements University HospitalDirector Sterile Processing and Surgical Materials at UT Southwestern Clements University Hospital
David SergeantDavid Sergeant
Clinical Staff Pharmacist at UT Southwestern Clements University HospitalClinical Staff Pharmacist at UT Southwestern Clements University Hospital