Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Ramirez

San Antonio,TX

Summary

Experienced with office administration, data entry, and document management. Utilizes strong organizational skills to maintain efficient workflows. Knowledge of office software and communication tools to support team operations.

Overview

24
24
years of professional experience

Work History

Elderly Caregiver

Legacy Home Health Agency
01.2025 - Current
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.

PAS Supervisor/Coordinator

Americare Home Health Agency
08.2018 - 03.2024
  • Facilitated open communication between clients and their families regarding care plans, goals, concerns, or changes in condition.
  • Completed regular check-ins and progress report for each client.
  • Managed client caseload by planning and allocating care hours
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goal
  • Supported the implementation of individualized care plans, adapting strategies based on evolving needs and preferences of clients.
  • Offered encouragement and positive reinforcement in times of need.
  • Recorded client progress using meticulous documentation methods.
  • Safeguarded client privacy and maintained confidentiality while managing sensitive personal information and medical records.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Used discretion when handling confidential information.
  • Scheduled daily and weekly care hours for client caseload

Adult Caregiver

CDS In Texas
01.2014 - 03.2018


  • Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
  • Monitored vital signs and reported changes to medical team, allowing for timely interventions.
  • Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
  • Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
  • Provided transportation assistance for medical appointments or other errands as necessary.
  • Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provide
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded status and duties completed in logbooks for management.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Data Entry/Call Center Customer Service Representative

Time Warner Cable
01.2002 - 04.2013
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Documented and detailed calls and complaints using call center's CRM database
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Vocational Nursing - Nursing

St Philip’s College
San Antonio, TX
12-2004

Skills

  • Data entry expertise
  • Nurturing Patient Engagement
  • Effective Time Allocation
  • Accurate Data Entry
  • Client Documentation Management
  • Client Relationship Management
  • Data Privacy Management
  • Scheduling and appointment
  • Time management
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Strong problem solver
  • Flexible schedule

Timeline

Elderly Caregiver

Legacy Home Health Agency
01.2025 - Current

PAS Supervisor/Coordinator

Americare Home Health Agency
08.2018 - 03.2024

Adult Caregiver

CDS In Texas
01.2014 - 03.2018

Data Entry/Call Center Customer Service Representative

Time Warner Cable
01.2002 - 04.2013

Vocational Nursing - Nursing

St Philip’s College

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