Leslie Ramon
Biloxi,MS
Summary
Caring and skilled Executive Director, with deep understanding of community resources, passionate about positively impacting programs and helping participants by providing expert support. Familiar with homelessness, addiction recovery, and outreach and always looking for ways to improve operations and personalize assistance with a well-organized, detail-oriented, and conscientious approach. Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Business Owner/Insurance Agent
Ramon Ins LLc
11.2015 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins increasing book of business by 150%.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
Certified Peer Support Specialist
Illuminated Direction
07.2022 - 12.2023
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Increased awareness of and supported participation in self-help and advocacy organizations.
Executive Director
Loaves And Fishes Inc
01.2017 - 08.2021
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
- Attended events to develop professional network of potential donors.
- Raised approximately $85000 in funds during 3 months for building purchase.
- Provided exceptional counseling, case management, education and job training to diverse client base.
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
- Increased customer engagement through social media.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Established working relationships with clients by organizing various events.
- Coordinated with participating vendors during event planning.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation.
Assistant General Manager
Fairfield Inn & Suites by Marriott Gulfport
08.2010 - 01.2012
- Developed departmental objectives, work schedules, budgets, and policies
- Updated team members about changes in hotel products, services, pricing, and policies
- Resolved service-related problems in timely manner
- Trained staff on operating procedures and company services
- Managed work flow to exceed quality service goals bringing property from flagged red zone to green zone in under 6 months.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Motivated, trained, and disciplined employees to maximize performance.
Casino Host
Hard Rock Hotel And Casino Biloxi
05.2005 - 08.2010
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Achieved gaming revenue of $1 MILLION by effectively reactivating, developing and maintaining customers
Data Entry Clerk
Cannon Sline
01.1996 - 05.1999
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Bachelor of Science - Criminal Justice -Human Relations
Colorado Technical University
Colorado Springs, CO11.2023
Associate of Arts - Hospitality Business Management
Mississippi Gulf Coast Community College - Jefferson Davis Campus
Gulfport, MS2007
Skills
- Fundraising Expertise
- Program Development
- Organizational Skills
- Grant Writing
- Marketing and Communications
- Volunteer Management
- Community Outreach
- Financial Management
- CRM Software
- Donor Management
- Coordinating Events
- Business Networking
- Professional Networking
- Annual Giving Campaigns
- Direct Mail Campaigns
- Marketing Materials
Accomplishments
- Recognized in 2018,19,20,and 21 by AARP for outstanding service to the community.
- Named in 2020, 2021, 2022 by Gulf Coast Women's Magazine as one of the top 100 Successful Women to know
- Nominated in 2020,2021, and 2022 by Success Women's Conference as a Top Influencer.
- 2022 Finalist for Power Up Summit Award
- 2021 One Coast Award nominee
- Great NonProfit Award
- Deans List at Colorado Tech
Certification
- Licensed Insurance Agent -
- Licensed Cosmetologist
- Certified in Nonprofit Management
- Peer Support Specialist
Affiliations
- Wish Granter for Make a Wish Foundation
- Jubilee Havens Board PRESIDENT/Event Coordinator
- Chamber of Commerce Ambassador
- Certified Peer Support Specialist
Timeline
Certified Peer Support Specialist
Illuminated Direction
07.2022 - 12.2023
Executive Director
Loaves And Fishes Inc
01.2017 - 08.2021
Business Owner/Insurance Agent
Ramon Ins LLc
11.2015 - Current
Assistant General Manager
Fairfield Inn & Suites by Marriott Gulfport
08.2010 - 01.2012
Casino Host
Hard Rock Hotel And Casino Biloxi
05.2005 - 08.2010
Data Entry Clerk
Cannon Sline
01.1996 - 05.1999
Bachelor of Science - Criminal Justice -Human Relations
Colorado Technical University
Associate of Arts - Hospitality Business Management
Mississippi Gulf Coast Community College - Jefferson Davis Campus