Leslie Ramos
Vallejo,CA
Summary
Bilingual (English/Spanish) customer service and insurance professional with experience in healthcare and client-focused environments. Skilled in building trust, communicating complex information clearly, and guiding clients through important financial decisions. Adept at working with diverse communities and delivering personalized solutions with empathy and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatcher
Pro Transport
Cotati, California
01.2024 - Current
- Monitored vehicle locations via GPS tracking systems to enhance operational efficiency.
- Documented incidents and maintained accurate dispatch records for compliance and analysis.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Answer customer requests with information about availability and status updates.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dispatcher
Bay Medic
Concord, California
06.2023 - 03.2024
- Communicated with drivers to provide route updates and instructions.
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability. Effective coordination of logistics operations.
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email.
- Monitored vehicle locations using GPS tracking systems for efficiency.
- Assisted in training new dispatchers on company protocols and systems.
- Resolved customer complaints related to service issues or delays.
911 Dispatcher
Medic Ambulance
Vallejo, California
01.2022 - 01.2023
- Responded to emergency calls and assessed situations quickly and accurately.
- Communicated effectively with first responders to relay critical information.
- Managed multiple calls simultaneously while maintaining calm and focus.
- Utilized dispatch software to track units and monitor incident locations.
- Coordinated with law enforcement, fire, and medical teams during emergencies.
- Provided instructions to callers on safety measures until help arrived.
- Maintained detailed logs of all communications for record-keeping purposes.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
Customer Service Representative
Allstate Corp
Vallejo, California
10.2017 - 04.2021
- Assisted customers with policy inquiries and coverage options.
- Processed claims efficiently while adhering to company guidelines.
- Resolved customer complaints using effective communication skills.
- Trained new staff on customer service procedures and tools.
- Maintained accurate records of customer interactions and transactions.
- Provided feedback on common issues to enhance product offerings.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Supervisor
Double Rainbow Cafe
Benicia, California
08.2016 - 03.2017
- Supervised daily operations to ensure efficiency and compliance with company policies.
- Managed team schedules and assigned tasks to optimize workflow and productivity.
- Conducted training sessions for staff on safety protocols and operational procedures.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
- Resolved employee conflicts and provided guidance to promote a positive work environment.
- Ensured adherence to quality standards through regular inspections of work processes.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies, job duties, and performance expectations.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Negotiated with suppliers to secure cost-effective resources.
Server
Pasta Pomodoro
Vallejo, California
07.2015 - 08.2016
- Provided excellent customer service to enhance dining experiences.
- Managed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained clean and organized dining area for guests.
- Trained new servers on restaurant policies and procedures.
- Handled cash and credit transactions accurately during shifts.
- Assisted in menu updates by providing customer feedback insights.
- Resolved guest complaints promptly to maintain satisfaction levels.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
Barista
la raza market
Richmond, California
01.2013 - 05.2015
- Prepared high-quality coffee beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided exceptional customer service by engaging with patrons and taking orders.
- Managed inventory levels of coffee beans, milk, and supplies for daily operations.
- Handled cash transactions accurately while ensuring a smooth checkout process.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Monitored inventory levels of supplies and restocked when necessary.
Education
Vallejo High School
Vallejo, CA01-2015
Skills
- GPS tracking
- Dispatch software
- Emergency response
- Call prioritization
- Customer relationship management
- Communication skills
- Time management
- Problem solving
- Team leadership
- Data entry
- Call handling
- Active listening
- Database updates
- Attention to detail
Languages
Spanish
Full Professional
Certification
- EMD
- CPR
- PHLEBOTOMY
Timeline
Dispatcher
Pro Transport
01.2024 - Current
Dispatcher
Bay Medic
06.2023 - 03.2024
911 Dispatcher
Medic Ambulance
01.2022 - 01.2023
Customer Service Representative
Allstate Corp
10.2017 - 04.2021
Supervisor
Double Rainbow Cafe
08.2016 - 03.2017
Server
Pasta Pomodoro
07.2015 - 08.2016
Barista
la raza market
01.2013 - 05.2015
Vallejo High School
Similar Profiles
Ana Laura Cabrera SoriaAna Laura Cabrera Soria
Emergency Medical Technician at Pro TransportEmergency Medical Technician at Pro Transport
Diego GastelumDiego Gastelum
EMT-B at Pro TransportEMT-B at Pro Transport
Ired SevillaIred Sevilla
Executive Assistant at Pro TransportExecutive Assistant at Pro Transport
Moses BelkMoses Belk
Flag Football Referee at Ken SarnaFlag Football Referee at Ken Sarna
Chazz LakeyChazz Lakey
Communications Operator at City Of Vallejo CA Police DeptCommunications Operator at City Of Vallejo CA Police Dept