Leslie Ramos Vergara
Matthews,NC
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
4
4
years of professional experience
Work History
CNA
Spring Harbor Assisted Living
Greenville , NC
08.2021 - 07.2022
- Utilized patient tracking software to accurately document provided care.
- Communicated with physicians, nurses, and caregivers to support a continuum of care.
- Built patient's trust through compassionate, person-centered care.
- Delivered outstanding care following individualized treatment plans.
- Developed and maintained relationships with patients to ensure high-quality care.
Cashier
Shoe Carnival
Charlotte , NC
08.2018 - 03.2020
- Ensured customer satisfaction and interpretation for native Spanish speakers.
- Learned special prices and promotions and encouraged customers to participate in offers.
- Paid attention to surroundings to best serve customers and prevent shrinkage.
- Adhered to cash handling policies and procedures.
- Greeted customers with prompt and friendly service.
- Received feedback and complaints while demonstrating exceptional customer service.
Education
Associate of Applied Science - Medical Assisting
ECPI University
Charlotte, NC03-2025
High School Diploma -
Independence High School
Charlotte, NC05-2020
Skills
- Spanish fluency
- Documentation and recordkeeping
- Interpersonal communication
- Relationship building
- Cultural awareness and sensitivity
- Proactive
- Detailed orientated
- Rapid adaptive learner
- Leadership
- Team Collaboration
Languages
Spanish
Native/ Bilingual
Timeline
CNA
Spring Harbor Assisted Living
08.2021 - 07.2022
Cashier
Shoe Carnival
08.2018 - 03.2020
Associate of Applied Science - Medical Assisting
ECPI University
High School Diploma -
Independence High School
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