Leslie Randall
Nampa,ID
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
5
5
years of professional experience
Work History
Debt Collector
Action Collection Services Inc
- Developed strategies to collect on past due accounts while maintaining customer relationships
- Analyzed customer financial information and determined appropriate payment plans
- Processed incoming payments from customers according to established procedures
- Verified accuracy of account information and updated records accordingly
- Performed regular reviews of assigned accounts to ensure compliance with company policies
- Researched complex billing issues and provided solutions to resolve disputes
- Escalated unresolved disputes to legal counsel as necessary
- Drafted letters demanding payment from delinquent customers using standard templates
- Ensured all collection activities complied with applicable laws and regulations
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity
- Documented all debtor interactions accurately for compliance and follow-up
- Managed high-volume call lists to contact debtors and secure payments.
Debt Collection Specialist
Advantage Financial Services
01.2013 - 07.2016
- Investigated credit history and financial statements of debtors in order to assess risk level
- Identified areas where additional training is needed for staff members involved in collections activities
- Provided guidance to customers on how to manage their finances and stay current on their obligations
- Evaluated financial situations of debtors to determine the best resolution for both parties
- Assisted clients with questions or concerns about their accounts in a professional manner
- Created detailed reports regarding collection activity, customer account balances, and other related data
- Maintained positive relationships with internal departments such as accounting, finance, and sales to facilitate successful collections efforts
- Contacted delinquent customers via telephone and mail to negotiate payment arrangements
- Analyzed trends in customer behavior in order to develop more effective collection strategies
- Reviewed contracts, loan documents, and other legal paperwork for accuracy prior to filing court cases against delinquent debtors
- Monitored customer accounts for any changes in status or updates from creditors
- Utilized skip tracing techniques to locate hard-to-find debtors
- Managed high-volume call lists to contact debtors and secure payments.
Insurance Agent
Farmers Insurance Agency
05.2011 - 11.2013
- Conducted research to identify competitive rates and benefits offered by other providers
- Developed relationships with new clients through cold calling and referrals from existing customers
- Participated in continuing education courses to stay current on industry trends and changes in regulations
- Scheduled meetings with prospective clients to discuss available products and services
- Gathered detailed information from customers prior to offering quotes or making recommendations
- Maintained accurate records of all insurance transactions using computer software systems
- Monitored market conditions to ensure that existing policies remain competitively priced
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides
- Provided customers with information regarding plan features, pricing, and availability
- Advised customers on the best ways to minimize risks associated with their assets
- Engaged customers and provided high level of service by carefully explaining details about documents
- Responded to customer inquiries and problems to promote great service.
Education
High School Diploma -
Manual Arts Sr High School
06.2004
Skills
- Skip Tracing
- Documentation
- Legal knowledge
- Dispute Resolution
- Goal-Oriented
- Call center background
- Customer research
- Negotiation
- Client Relations
- Payment Acceptance
- Payroll Processing
Languages
Spanish
Native or Bilingual
Timeline
Debt Collection Specialist
Advantage Financial Services
01.2013 - 07.2016
Insurance Agent
Farmers Insurance Agency
05.2011 - 11.2013
Debt Collector
Action Collection Services Inc
High School Diploma -
Manual Arts Sr High School
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