Leslie Reed
Tuscumbia,AL
Summary
Dynamic professional with extensive experience in volunteer coordination at Helen Keller Hospital. Proven interpersonal communication skills enhance volunteer recruitment and onboarding processes. Successfully optimized stock levels and improved customer satisfaction as Gift Shop Coordinator. Adept at schedule coordination and fostering team collaboration to achieve organizational goals.
Overview
2024
2024
years of professional experience
Work History
Volunteer Coordinator
Helen Keller Hospital
Gift Shop Coordinator
Helen Keller Hospital
- Optimized stock levels by establishing relationships with suppliers and negotiating favorable terms for purchasing merchandise.
- Inspired team members to provide outstanding service to customers through regular coaching sessions, constructive feedback mechanisms, and ongoing skills development initiatives.
- Generated repeat business from satisfied customers who praised the shop''s unique product offerings, excellent customer service standards, and overall shopping experience.
- Enhanced customer satisfaction by providing personalized gift recommendations and maintaining a welcoming store atmosphere.
- Maintained a visually appealing store layout by periodically updating displays according to seasonal trends and popular themes.
- Ensured smooth financial transactions with accurate cash handling, timely deposits, and thorough record-keeping practices.
Merchandiser
American Greetings
05.2022 - 12.2023
- Developed seasonal plans for merchandise display changes in coordination with store management and marketing teams.
- Supervised merchandising team, ensuring efficient execution of tasks and deadlines.
- Collaborated with store management to develop innovative merchandising strategies aligned with marketing goals.
- Reduced stock discrepancies by conducting regular inventory audits and maintaining accurate records.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Human Resources Assistant
Scope 310 Authority
09.2012 - 05.2020
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Coordinated with external recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
- Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
- Responded to employee inquiries regarding benefits and other HR topics.
- Created job descriptions on boards for vacant jobs.
- Helped employees register for benefits programs using online portals.
- Set up orientations and initial training for new employees.
- Participated in job fairs to recruit new talent.
- Converted employee status from temporary to permanent.
Education
General Studies
Northwest Shoals Community College
Muscle Shoals, ALSkills
- Volunteer coordination
- Interpersonal communication skills
- Volunteer orientation and onboarding
- Phone etiquette
- Volunteer scheduling
- Schedule coordination
- Volunteer recruitment
Timeline
Merchandiser
American Greetings
05.2022 - 12.2023
Human Resources Assistant
Scope 310 Authority
09.2012 - 05.2020
Volunteer Coordinator
Helen Keller Hospital
Gift Shop Coordinator
Helen Keller Hospital
General Studies
Northwest Shoals Community College
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