Leslie Reininger
Austin,TX
Summary
Licensed Claims Adjuster with a knack for applying critical thinking and negotiation skills to resolve claims fairly and promptly. Motivated to expand breadth of knowledge in an insurance claims career. Demonstrates a strong commitment to providing exceptional customer service , leveraging problem solving abilities to address client concerns effectively. Known for meticulous attention to detail and a proactive approach in identifying and addressing potential claims discrepancies before they escalate.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
Insurance Staffing Solutions
Houston, TX
01.2023 - 01.2024
- Proficient in confirming and application of coverages under Commercial Auto Policy, including variables of types of coverages and deductibles on large fleets.
- Investigated first and third party auto claims, determining liability, damages, and resolving claims with policyholders and claimants for a major, commercial insurer.
- Maintained effective electronic diary management system to move claims towards resolution.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Reviewed medical records, police reports and other documents related to claim investigations and apply negligence theories to multiple parties.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify liability theories and potential sources of recovery.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically
- Successfully wrote up and presented cases to Arbitration Forums to facilitate dispute resolution process.
- Designated as sole "Router" for inter-company communications for demands and offers within E-subs of Arbitration Forums.
- Proven subrogation results by increasing frequency over 200% and dollar recoveries over 120%.
- Maintained accurate documentation of all claim activity and data quality within Guidewire claim system.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Hospitality Coordinator
Whiskey Cake Kitchen & Bar
Round Rock, TX
08.2022 - 01.2023
- Organized and managed reservations, check-ins, and special requests of guests.
- Ensured guests had a pleasant experience by providing exceptional customer service In person and resolving any complaints from guests while upholding company practices.
- Trained front of house staff members in customer service, policies and procedures and maintain staffing scheduling.
- Developed strategies to improve guest satisfaction ratings through changes in hospitality practices.
- Monitored inventory levels of store front products
- Organized special events hosted at the restaurant
Bar Manager
Doc B's Restaurant
Austin, TX
02.2022 - 07.2022
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Hospitality Manager
The VanDeldan Group
Austin, TX
11.2014 - 03.2020
- Trained staff members to enhance customer service and increase profits through promotional suggestions.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Generated Inventory
- Developed effective approaches to tap employees' potential and build competencies to achieve employer’s goals.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Improved employee retention
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Responded to numerous customer queries daily.
- Implemented creative solutions to deal with special circumstances.
- Evaluated previous gains and losses to develop corrective actions.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
Education
Insurance Adjuster
Kaplan Financial
La Crosse, WI2020
Psychology
Texas State University
San Marcos, TXSkills
- Investigative personality
- Customer service
- Multitasking
- Collaboration
- Conflict resolution
- Teambuilding
- Work ethic
- Time management
- Leadership
- Analytical
- Detail oriented
- Dependable
- Meticulous
Timeline
Claims Adjuster
Insurance Staffing Solutions
01.2023 - 01.2024
Hospitality Coordinator
Whiskey Cake Kitchen & Bar
08.2022 - 01.2023
Bar Manager
Doc B's Restaurant
02.2022 - 07.2022
Hospitality Manager
The VanDeldan Group
11.2014 - 03.2020
Insurance Adjuster
Kaplan Financial
Psychology
Texas State University