Leslie Reiter
Ephrata,WA
Summary
Business Office Management and Administration Professional. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and productivity into the workplace business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Secret Shopper
Multi Companies
, WA
01.2016 - Current
- Executed compliance inspections at gas stations and hotels
- Managed merchandising efforts for PayPal/NetSpend and Seirus Heat gear
- Optimized communication systems in healthcare environments
- Conducted evaluations for customer service in fast food establishments
- Ensured compliance with regulations in both banking and hotel industries
- Conducted compliance audits at prominent retail establishments
- Inspected associates and store environment for cleanliness and organization
- Delivered comprehensive reports on findings and observations
- Enhanced customer satisfaction through detailed feedback on front-line employee performance.
- Analyzed employee interactions to uncover improvement opportunities
- Monitored customer interactions throughout checkout processes
- Optimized merchandising through analysis of product displays
- Audited e-commerce functionalities for optimal performance
Business Office Manager
Summer Wood Alzheimer's
Moses Lake, WA
04.2022 - 10.2024
- Processed compensation claims and billing for LTC insurance
- Oversee 53 employee and 52 resident files, including payroll management
- Executed necessary re-class entries during month-end processes
- Scheduled fingerprint appointments for thorough background checks
- Shaped positive first impressions through effective reception management
- Ensured timely completion of tasks within budget constraints
- Ensured timely resolution of billing concerns and financial errors
- Oversaw budget management and resource allocation to enhance productivity.
- Promoted engagement and morale contributing to higher retention rates
- Managed financial accounts database
- Ensured invoice processing on time for the organization.
- Streamlined collection procedures to boost revenue.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Trained, supervised and evaluated staff performance.
- Tracked employee attendance records accurately for payroll purposes using ADP and Paycom
- Oversaw employee payroll, benefits and scheduling.
Office Manager
Moses Lake Steel Supply
Moses Lake, WA
09.2020 - 09.2021
- Collaborated with accountant for month-end accruals completion
- Created detailed reports on expenditures for senior management
- Ensured accurate coding of invoices, files and receipts
- Investigated daily variances and corrected errors to resolve discrepancies
- Maintained accurate ledger and journal entries
- Maintained payroll information by calculating, collecting and entering data
- Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave, garnishments
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability during the COVID pandemic.
- Observed strict confidentiality regulations to maintain data security.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
Accounting Assistant
Mid-Columbia Forklift
Yakima, WA
01.2020 - 08.2020
- Update account records and create COD's
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Coordinated changes to agreement which might occur during contract lifetime
- Managed bank interactions to secure funds for equipment acquisitions
- Verified plans and specifications of contract work for company compliance
- Monitored incoming contracts and service agreements for correct pricing and information.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Paraeducator, Special Education 1:1
Selah School District
Selah, WA
09.2016 - 01.2020
- Assist with Daily "life skills" and social integration
- Implement behavior plans ensuring safe and positive working environment
- Maintain and modify instructional materials and electronic files ensuring IEP goals are being met
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons
- Recorded student behaviors and outcomes for issue resolution
- Reported on student progress, behavior, and social skills to parents.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Developed accessible visual aids for complex concepts, improving comprehension for diverse learners in the classroom setting.
- Provided training on disability awareness for other school personnel, promoting an inclusive educational environment throughout the school community.
- Assisted in developing and implementing Individual Education Plans for students with disabilities.
Accounting Assistant (Seasonal)
Naches-Selah Irrigation District
Selah, WA
11.2015 - 02.2016
- Accounts Payable and Payroll, Payroll tax reporting
- Assist customers with water rights and legal documents for obtaining water rights
- Manage database covering district-wide water usage
- Maintained accurate data by revising new owner details on county platform
- Provided administrative support for Water District President handling multiple phone lines and meeting coordination
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements and reports.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Reconciled bank accounts on a regular basis.
Accounts Payable Coordinator
John I Haas
Yakima, WA
10.2013 - 10.2014
- Promoted cross-functional collaboration within the organization
- Managed the distribution of checks while ensuring ledger accuracy
- Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.
- Completed month-end closings with journal entries and reconciling accounts.
- Assisted in annual expense report audits to ensure compliance with company policies and procedures, identifying any potential discrepancies or areas of improvement.
- Converted cash funds for expenses when salesmen were traveling to different countries.
- Developed client rapport by efficiently addressing incoming correspondence and resolving 75+ A/P inquiries per day.
Office Manager
Reddyice Corporation
Yakima, WA
02.2013 - 08.2013
- Established workflow processes to enhance productivity
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted financial analysis of ice usage costs
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supervised staff members, organized schedules and delegated tasks.
Office Manager
DRYWOOD.COM
Yakima, WA
02.2008 - 05.2010
- Managed operations for 11 e-commerce stores
- Facilitated recovery of past dues
- Organized shipping files, ensuring compliance with USDA standards
- Verified accuracy of Phyto certificates before shipment departure
- Streamlined systems for efficient payment collections
- Managed inventory by placing orders and handling requisitions
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
X-Ray Technician/Surgery Technician/Scheduler Medical Assistant
Central Washington Podiatry
Yakima, WA
10.2007 - 02.2008
- Ensuring accurate documentation of patient's health metrics
- Surgery Tech
- Managed Kera-Cure studies for Diabetic Patients
- Facilitated preparation for procedures by setting up sterile environments
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Ensured seamless scheduling of all patient appointments and follow-ups
- Educated patients about surgeries and provided treatment plans and documentation
- Reviewed medical histories and provided accurate information to surgeons
- Carried out front office duties utilizing data entry skills in framework of medical database
- Collaborated with assistants along with doctor to prepare and set up rooms with adequate supplies and equipment.
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
Account Executive
HouseValues Inc/Market Leader
Yakima, WA
01.2006 - 08.2007
- Conducted cold calls to reach Real Estate agents and Brokers
- Managed Market Leader database and assisted brokers with setting up appointments for showings (Virtual Real Estate Assistant) Overcame objections using friendly, persuasive strategies
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Achieved or exceeded company-defined sales quotas.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
Education
Associate of Applied Science - Accounting
Yakima Valley Community College
Yakima, WA06.2012
Associate of Applied Science - Medical Assisting
Yakima Valley Community College
Yakima, WA06.2004
Skills
- Strong Organizational Skills
- Confidentiality (HIPPA & GAAP)
- Social Perceptiveness
- Stress Tolerance
- Sales knowledge
- Strong Interpersonal Communication
- Customer Engagement
- Problem-solving abilities
- Team building
- Database Management
- Payroll Management
- Office Management
- Expense Reporting
- Account Reconciliation
- Human Resources Management
- Scheduling and calendar management
- Financial Oversight
Certification
- Right Response Training-2015-2019
- CPR/AED/First Aide Certification
- Professional Educator License February 2024 to Present-DSHS Adult Education Training
- Food Handler Certification January 2024 to January 2026
References
References available upon request.
Timeline
Business Office Manager
Summer Wood Alzheimer's
04.2022 - 10.2024
Office Manager
Moses Lake Steel Supply
09.2020 - 09.2021
Accounting Assistant
Mid-Columbia Forklift
01.2020 - 08.2020
Paraeducator, Special Education 1:1
Selah School District
09.2016 - 01.2020
Secret Shopper
Multi Companies
01.2016 - Current
Accounting Assistant (Seasonal)
Naches-Selah Irrigation District
11.2015 - 02.2016
Accounts Payable Coordinator
John I Haas
10.2013 - 10.2014
Office Manager
Reddyice Corporation
02.2013 - 08.2013
Office Manager
DRYWOOD.COM
02.2008 - 05.2010
X-Ray Technician/Surgery Technician/Scheduler Medical Assistant
Central Washington Podiatry
10.2007 - 02.2008
Account Executive
HouseValues Inc/Market Leader
01.2006 - 08.2007
- Right Response Training-2015-2019
- CPR/AED/First Aide Certification
- Professional Educator License February 2024 to Present-DSHS Adult Education Training
- Food Handler Certification January 2024 to January 2026
Associate of Applied Science - Accounting
Yakima Valley Community College
Associate of Applied Science - Medical Assisting
Yakima Valley Community College
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