RENZ WEAKLEY LESLIE V
Willisburg,KY
Summary
To obtain a challenging and rewarding position that will allow me to further my career with a company that will not only allow me to grow but encourage me to reach further than ever before. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Lead Patient Service Specialist / Office Manager
KORT Springfield
09.2020 - Current
- Register all patients for visits and verify all personal information; verify insurance and create Patient Responsibility Form, obtain authorization for visits through Carelon, Cohere, Theramartix and others; collect all monies owed by patient; track all POC for Medicare
- Patients; track CAP report for Medicare patients; obtain all pertinent medical records
- Send requested medical records and request records needed before the patient is seen such as operative reports, MRI or other imagining.
- I am responsible for all purchases that are made for KORT Springfield clinic cleaning supplies, equipment, therapy bands and other medical supplies
- Keep records of all invoiced services for clinic and submit them for payment
- Schedule all maintenance and safety inspections
- Organize and update Center Handbook monthly
- Instruct and supervise Clinic techs
- Train new PSS for Kort South region which includes 5 counties in Kentucky
- Guide other PSS over phone conversation though different situations such as ordering supplies and
- Invoices, registration and billing or any question they have
- Please ask about other duties if needed
- Assisted in development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Managed service specialist team, fostering positive work environment and encouraging teamwork to achieve desired results.
Receptionist
Norton ICC Highlands
02.2013 - 09.2020
- Register patients by verifying all demographics, enter insurance and collect any payment that is due for the visit
- Take phone messages for providers and route them appropriately
- Call patients back when needed
- Pull medication request from fax and answer them appropriately
- Run nightly reports and do deposit daily
- Preceptor for new hire employees
- Assist with patient complaints when manager nor asst manager not there
- Order stock for front office
Receptionist
Norton and UK Transplant Specialty Clinic
08.2011 - 02.2013
- Register patients by verifying all demographics, enter insurance and collect any payment that is due for the visit in both the Norton system and the UK Transplant system
- Pull orders from UK OTTR system and enter them in the Norton Epic system
- Make charts for all new patients
- Coordinate doctor’s schedules with UK transplant doctors and Nephrology Associates of Kentucky doctors.
Unit Secretary
Norton Hospital
07.2006 - 08.2011
- Read orders in the patient’s charts and entered them in to Carelink
- Kept the unit running smoothly by anticipating the needs of nurses and doctors
- Ordered supplies for all five Oncology units.
Hospitality Associate
Norton Hospital
12.2004 - 07.2006
- Delivered patient trays to three different units
- Took orders for the patient’s next meal and brought them snacks that were appropriate to the doctor ordered diet
- Checked for fluid restrictions, diet restrictions and caloric requirements
- Emphasized the importance of excellent customer service and strong work ethic
- Please ask about employment experience in the years before I started with Norton if needed
Education
Laude - Business Management
Mid Continent University
Satellite Office In Louisville KY 05.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Lead Patient Service Specialist / Office Manager
KORT Springfield
09.2020 - Current
Receptionist
Norton ICC Highlands
02.2013 - 09.2020
Receptionist
Norton and UK Transplant Specialty Clinic
08.2011 - 02.2013
Unit Secretary
Norton Hospital
07.2006 - 08.2011
Hospitality Associate
Norton Hospital
12.2004 - 07.2006
Laude - Business Management
Mid Continent University
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