Leslie Reyes
Goldsboro,NC
Summary
Dynamic and innovative professional with a proven track record at Amazon Fulfillment Center, excelling in problem-solving and customer service excellence. Leveraged logical reasoning and innovative thinking to enhance operational efficiency and customer satisfaction. Skilled in Microsoft Excel and adept at fostering positive customer interactions, demonstrating a strong blend of analytical and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Problem Solver
Amazon Fulfillment Center
06.2024 - Current
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Find invoice from the ASIN number.
- Properly dispose of damaged items.
Cashier
Beauty World
08.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Crew Member
Smithfield's Chicken 'N Bar-B-Q
06.2016 - 05.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2022
License - Manicuring
James Sprunt Community College
Kenansville, NC08-2021
Skills
- Logical reasoning
- Creative solutions
- Innovative thinking
- Quantitative skills
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Refund handling
- Critical Thinking
- Warehousing functions
- Microsoft Excel
- Complaint resolution
- Microsoft PowerPoint
- Phone Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Problem Solver
Amazon Fulfillment Center
06.2024 - Current
Cashier
Beauty World
08.2019 - 03.2020
Crew Member
Smithfield's Chicken 'N Bar-B-Q
06.2016 - 05.2017
High School Diploma -
Penn Foster Career School
License - Manicuring
James Sprunt Community College
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