Leslie Reyna
Tomball,TX
Summary
To secure a position where i can utilize my creativity and personalized customer service and sales skills to enhance the customer experience.
Overview
20
20
years of professional experience
Work History
Store Manager
Thad's Home Decor
07.2023 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assist with shopping experience, upsell and make recommend.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Complete point of sale opening and closing procedures.
- Increase store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organize special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Develop strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Improve store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Increase community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
REGIONAL INSIDE SALES REPRESENTATIVE
Casino Tech
07.2017 - 07.2023
- Build and maintain relationships with existing customers
- New business account on boarding
- Grow existing accounts
- Implement contracts
- Maintain licensing
- Process quotes and purchase orders
- Follow up on quotes
- Call scheduling for sales and marketing
- Assist with past due invoices
- Customer service and retention
- Work closely with marketing for new flyers and promos
- Book appointments for upcoming conventions
- Data entry
Sales Representative
The Go Solution
03.2014 - 07.2017
- Answer incoming calls
- Qualify new customers for products and services
- Create new customer accounts
- Schedule connections for new service
- Customer service
- Up selling
- Customer retention
- Data entry
Assistant
CTM Designs and Ironwork
09.2009 - 03.2014
- Place orders
- Touch base with clients to ensure customer satisfaction and maintain future orders
- Send invoices to collect payment
- Run errands
- Make appointments
- Book flights
Admin Assistant
Association Management Inc
03.2005 - 09.2009
- Sort incoming and outgoing mail
- Send faxes
- File
- Direct incoming calls and visitors
- Help set up for meetings
Education
High School Diploma -
Stephen F. Austin, Sugarland, Tx
05.1999
Skills
- Extensive Customer Service
- Over 20 Years in Sales
- Account Management
- Retail Management
- Excellent verbal and written communication skills
- Problem Solving
- Free Lance Make up artist for events and photo shoots
- Promoter and event Coordinator
Timeline
Store Manager
Thad's Home Decor
07.2023 - Current
REGIONAL INSIDE SALES REPRESENTATIVE
Casino Tech
07.2017 - 07.2023
Sales Representative
The Go Solution
03.2014 - 07.2017
Assistant
CTM Designs and Ironwork
09.2009 - 03.2014
Admin Assistant
Association Management Inc
03.2005 - 09.2009
High School Diploma -
Stephen F. Austin, Sugarland, Tx