Leslie Richardson
Bryans Road,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To administer Information Technology (IT) principles, methods, and security products to protect and maintain the availability, integrity, confidentiality, and accountability of information system resources.
Overview
11
11
years of professional experience
Work History
Senior IT Specialist
GW University Hospital
02.2018 - Current
- Responsible for configuration and installation of any new end user device including workstations, laptops, printers, and other peripherals.
- Support, troubleshoot and resolve end user hardware and software issues and provide recommendations as required.
- Assisted users with client issued propriety databases, software and software configuration under general supervision
- Provides assistance to customers and troubleshoots complex problems in manner that minimizes interruptions in customers' ability to carry out critical business activities.
- Manage 3,000+ user AD domain on MS Windows 2003 Server, using AD tools, AD Manager Plus, and Active Admin
- Functioned as system administrator providing support to servers, desktops and operating systems
- Workstation and network connectivity issues
- Assisted customers with trouble shooting PC's software/hardware and printers remotely.
- Identifies IT related problems using a variety of materials or sources.
- Responsible for setting up of clients Work Group and network.
- Provided second-tier support to end users for PC's, printers, scanners and servers
- Accurately record ticket data caller information, detailed issue description, follow-up needed, ticket close-out, etc.
- Administers information technology (IT) principles, methods, and security products to protect and maintain availability, integrity, confidentiality, and accountability of information system resources.
BMDI Administrator
GW University Hospital
07.2016 - 02.2018
- Reimaging and configuring Cerner Connectivity Engines
- Configuring device adaptors for anesthesia devices
- Reimaging and configuring Fetal Monitor Cerner Connectivity Engines
- Providing and installing Cerner Connectivity Engines for operating rooms anesthesia machines
- Providing and installing Fetal Monitor Cerner Connectivity Engines to Fetal link carts
- Resolving Customer Support Center tickets including major application upgrades
- Ensures quality of device integration and application functionality
- Collaborates on biomedical device integration requirements with clinical users and Information Services staff
- Establishes and maintains regular communications with user community
- Provides on-call support as scheduled.
Human Resources Assistant
Dept. Of The Navy Human Resources Service Center
08.2015 - 06.2016
- Responsible for maintaining Department of Navy Human Resources Service Center East personnel records and shipping /receiving mail.
- Accurately input data into Excel database with zero substantial errors
- Consistently went above and beyond assigned duties and took initiative to assist my co-workers/supervisors.
- Listens to others and recognizes potential miscommunication.
- Quickly mastered duties of positions and was recognized by management as most dependable/skilled employee in the records department.
- Provided second-tier support to end users for PCs, printers, scanners and servers.
- Provide technical support to customers who need advice, assistance, and training in applying hardware and software systems.
Real Estate Measure Technician
The Home Depot
06.2013 - 07.2015
- Measures and creates computer generated floor plans in a professional and timely manner.
- Manage and maintain sensitive customer information.
- Utilize effective communication to ensure accurate scheduling of in-home services
- Provides excellent customer service resulting in positive customer feedback and zero negative reviews
- Effectively manage time without supervision
- Excellent customer service skills
- Ability to work in a team environment
- Detail oriented with strong multi-tasking skills
- Ability to perform under high pressure environment
- Dependable and punctual.
Education
Bachelor of Science Information Technology -
Virginia State University
Petersburg, VA05.2005
Skills
- Updating Group policy
- Office 0365
- VPN Clients
- VM Ware servers
- Active Directory
- 2-factor Authentication
- DHCP
- Reimaging Software
- Altiris Symantec Management Agent
- Desktop Imaging
- Port patching
- Remote troubleshooting
- Account creation
- SharePoint
- Expert knowledge and skills to include customer support concepts and methods; problem isolation and troubleshooting procedures; system and file recovery processes; operating system and network configurations to resolve customer problemsTCP IP
- Network Security
- Hardware
- LAN
Timeline
Senior IT Specialist
GW University Hospital
02.2018 - Current
BMDI Administrator
GW University Hospital
07.2016 - 02.2018
Human Resources Assistant
Dept. Of The Navy Human Resources Service Center
08.2015 - 06.2016
Real Estate Measure Technician
The Home Depot
06.2013 - 07.2015
Bachelor of Science Information Technology -
Virginia State University