Leslie Richardson
Southaven,MS
Summary
Dedicated program assistant with extensive experience in supporting operations and enhancing workflow efficiency. Proficient in administrative functions, scheduling, and database management. Highly organized and detail-oriented, capable of multitasking in dynamic environments to drive program success.
Overview
21
21
years of professional experience
Work History
Office Administrator
Hanger
Memphis, TN
10.2024 - Current
- Streamlined office supply management and inventory processes to enhance operational efficiency.
- Coordinated schedules and meetings for team members and executives to optimize time management.
- Maintained organized filing systems for efficient document retrieval and management.
- Facilitated onboarding of new employees by preparing essential paperwork and materials.
- Handled incoming calls and directed inquiries to appropriate departments for quick resolution.
- Processed invoices and ensured timely payments to vendors, supporting strong vendor relationships.
- Developed and implemented office procedures that streamlined workflow and enhanced productivity.
Benefits Specialist & Precertification Specialist
DeSoto Imaging
Southaven, MS
02.2022 - 01.2024
- Streamline office procedures, enhancing efficiency and reducing task turnaround time.
- Maintained organized records to ensure compliance and enhance data retrieval accuracy.
- Implement a scheduling system, optimizing resources and increasing employee satisfaction.
- Analyzed workflows to propose solutions that streamlined daily operations.
- Enhanced document management procedures, increasing retrieval speed and supporting timely decision-making across departments.
- Streamlined benefits enrollment, boosting employee satisfaction and retention measurably.
- Collaborated with healthcare providers, reducing precertification processing time significantly.
- Implemented outreach for patient eligibility, improving benefit utilization noticeably.
- Created a user-friendly benefits portal, enhancing access and reducing inquiries substantially.
- Ensured data integrity and compliance in patient certifications and benefits claims.
- Spearheaded the development of a comprehensive benefits portal, improving employee access to information and reducing inquiry volume by streamlining processes.
- Facilitated patient scheduling and follow-ups, enhancing patient experience and ensuring timely care delivery.
- Streamlined patient intake processes, leading to noticeable improvements in appointment efficiency and reduced wait times.
- Coordinated with medical staff to implement treatment plans, fostering effective communication and improving patient outcomes.
- Monitored patient data to identify trends and adjust care protocols, contributing to substantial improvements in treatment effectiveness.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and enhancing operational integrity.
- Evaluated patient feedback to refine scheduling processes and improve appointment adherence.
Vein Coordinator
Proactive Heart and Vein
Germantown, TN
01.2021 - 01.2022
- Coordinated patient scheduling and managed logistics for heart and vein services, enhancing patient flow and access to care.
- Developed educational materials to inform patients about treatment options and procedures, empowering them to make informed decisions.
- Facilitated staff training sessions on new protocols and patient care standards, ensuring compliance and improving care delivery.
- Maintained accurate electronic health records throughout all treatment processes.
- Assisted in implementing workflow improvements to optimize clinic efficiency.
- Collaborated with healthcare teams to ensure seamless patient experiences during visits.
- Oversaw inventory management of medical supplies and equipment for clinic operations.
Endoscope Technician
Specialtycare
Memphis
01.2021 - 12.2021
- Prepared endoscopic equipment to ensure readiness for procedures.
- Maintained sterilization of instruments and cleanliness of work areas.
- Provided essential tools to medical staff during endoscopy procedures, enhancing procedural efficiency.
- Monitored patient comfort and safety throughout procedures, contributing to positive patient experiences.
- Accurately documented patient information and procedural details in records.
- Collaborated with healthcare team to enhance workflow efficiency during procedures.
- Educated patients on necessary preparations for endoscopy procedures as required.
Medical Assistant
Orthosouth
Memphis, TN
10.2018 - 05.2021
- Facilitated patient examinations and clinical procedures for healthcare providers.
- Managed patient records, ensuring accurate documentation of medical histories for improved patient care.
- Coordinated patient appointments, maintaining an organized scheduling system.
- Educated patients on treatment plans, medications, and preventive care practices, empowering them to take an active role in their health.
- Prepared examination rooms, ensuring availability of essential supplies and equipment.
- Measured vital signs and monitored patient progress during visits.
- Collaborated with multidisciplinary teams, enhancing patient care experiences through effective communication and coordination.
- Implemented infection control protocols to maintain a safe clinical environment.
Sterile Processing Technician
Specialty Care
Memphis, TN
01.2017 - 12.2017
- Sterilized surgical instruments utilizing advanced equipment to ensure safety and precision.
- Inspected and maintained equipment to ensure reliable sterilization performance.
- Assembled and packaged sterile instruments, ensuring readiness for surgical procedures.
- Collaborated with surgical teams to provide timely access to necessary instruments for procedures.
- Trained new staff on protocols and safety procedures related to sterilization.
- Managed inventory of sterile supplies to ensure consistent availability and support surgical operations.
Surgical Technologist
Methodist University Hospital
Memphis, TN
01.2013 - 12.2017
- Assisted healthcare professionals in patient care, fostering a compassionate environment while ensuring comfort and safety.
- Maintained accurate inventory of medical supplies, ensuring availability and reducing waste through proactive management.
- Collaborated with healthcare teams to enhance patient outcomes, ensuring timely care and fostering a reassuring environment.
- Streamlined patient intake processes, significantly reducing wait times and improving overall patient satisfaction.
- Executed meticulous documentation of patient records, ensuring compliance with healthcare regulations and supporting care continuity.
- Analyzed patient feedback to identify service gaps, implementing actionable improvements that led to noticeable gains in patient satisfaction.
- Delivered patient care, enhancing comfort and trust in a busy clinic.
- Improved workflow efficiency, reducing wait times for over 100 patients weekly.
- Accurately recorded vital signs, ensuring timely interventions and patient safety.
- Built strong patient relationships, boosting satisfaction in a high-volume setting.
- Coordinated with healthcare teams to implement care plans, ensuring seamless patient transitions and strengthening team cohesion.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and supporting operational efficiency.
- Collaborated with surgical teams to ensure timely availability of sterile instruments, supporting patient safety and enhancing surgical workflow.
- Executed rigorous sterilization protocols, achieving substantial improvements in compliance and reducing infection rates.
- Monitored and documented sterilization cycles, ensuring accuracy and reliability while facilitating regulatory audits.
- Maintained organized inventory of surgical supplies, optimizing stock levels to minimize delays and streamline procedures.
- Dedicated to continuous improvement, actively seeking feedback to enhance operational processes and team collaboration.
- Streamlined instrument tracking system, enhancing retrieval speed and reducing wait times for surgical procedures.
- Assisted in over 300 surgical procedures, ensuring sterile environments and reducing infection rates significantly.
- Monitored surgical instruments and supplies, implementing inventory control measures that minimized waste and ensured availability.
- Worked closely with surgeons and nursing staff to streamline surgical processes, enhancing team efficiency and patient outcomes.
- Demonstrated strong interpersonal skills by effectively communicating with patients and families, fostering a comforting environment.
- Partnered with surgical teams to refine processes, elevating overall efficiency and improving patient recovery times.
- Maintained precise records of surgical supplies, ensuring accuracy in inventory management and compliance with hospital standards.
Customer Account Manager
Servicemaster
Memphis, TN
01.2008 - 12.2013
- Managed customer accounts, improving service delivery and increasing client retention rates.
- Analyzed customer feedback to identify service gaps, leading to the implementation of targeted solutions that improved satisfaction.
- Fostered strong client relationships through regular communication, ensuring alignment and timely issue resolution.
- Maintained accurate account records and reports, supporting strategic decision-making and operational efficiency.
- Utilized problem-solving skills to promptly address client concerns, enhancing overall customer satisfaction.
- Enhanced service delivery through strategic account management, leading to marked gains in client retention and loyalty.
Legal Collector
Regional Adjustment Bureau
Cordova, TN
01.2007 - 12.2008
- Reviewed account documentation for regulatory compliance and accuracy, supporting legal processes.
- Managed collections for delinquent accounts, employing effective communication strategies to facilitate timely payments.
- Negotiated payment plans with clients to enhance debt recovery efforts.
- Maintained comprehensive records of interactions and payment arrangements in company systems, enhancing data reliability.
- Collaborated with legal teams to prepare documentation for court proceedings.
Logistics Supervisor
Old Navy
Germantown, TN
01.2005 - 12.2007
- Supervised daily logistics operations, ensuring adherence to safety standards and enhancing operational reliability.
- Managed shipping schedules and optimized delivery routes to enhance on-time delivery performance.
- Coordinated inventory management, achieving accurate stock levels to support uninterrupted supply chain operations.
- Resolved logistical issues promptly to minimize service disruptions.
- Trained new staff on logistics processes and best practices.
- Monitored equipment maintenance, coordinating repairs as necessary.
- Collaborated with cross-functional teams to improve operational workflows.
- Implemented process improvements to streamline warehouse operations.
Education
Bachelor's - Healthcare Administration & Management
Union University
Germantown, TN04.2018
Diploma - Surgical Technology
Concorde Career College
Memphis, TN02.2010
Skills
- Patient care and coordination
- Medical records management
- Adaptability in healthcare
- Workflow optimization strategies
- Invoice processing and management
- Scheduling coordination and management
- Document management systems
- Benefits administration processes
- Patient scheduling efficiency
- Compliance assurance practices
- Attention to detail in documentation
- Team collaboration skills
- Healthcare administration knowledge
- Data analysis capabilities
- Customer relationship management strategies
- Effective communication skills
- Detail-oriented approach
- Problem-solving abilities
- Training facilitation expertise
References
- Pamela Siggers, Pamela.Siggers@baptistu.edu, 9019079835, Methodist University Hospital
- Colonel Sheila McCarley, Sheila.McCarley@yahoo.com, 9018268845, Baptist Hospital Memphis
Timeline
Office Administrator
Hanger
10.2024 - Current
Benefits Specialist & Precertification Specialist
DeSoto Imaging
02.2022 - 01.2024
Vein Coordinator
Proactive Heart and Vein
01.2021 - 01.2022
Endoscope Technician
Specialtycare
01.2021 - 12.2021
Medical Assistant
Orthosouth
10.2018 - 05.2021
Sterile Processing Technician
Specialty Care
01.2017 - 12.2017
Surgical Technologist
Methodist University Hospital
01.2013 - 12.2017
Customer Account Manager
Servicemaster
01.2008 - 12.2013
Legal Collector
Regional Adjustment Bureau
01.2007 - 12.2008
Logistics Supervisor
Old Navy
01.2005 - 12.2007
Bachelor's - Healthcare Administration & Management
Union University
Diploma - Surgical Technology
Concorde Career College