Overview
Work History
Education
Skills
Personal Information
Timeline
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Leslie Rieger

Portland,OR

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

EyeHealth Northwest
08.2023 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Verified patient insurance eligibility and entered patient information into EHR and NextGen system.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Answered incoming calls, scheduled appointments and e-file medical records within EHR system.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for exams as needed.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Scan, sort and distribute incoming mail to appropriate location.
  • Documented phone conversations in EHR database; composed memos, and generated correspondence.

Administrative Assistant

Pixie Project
02.2023 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Data entry in adoption and clinic databases
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Operations Coordinator

Hip Furniture
02.2019 - 01.2023
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Responsible for placing and confirming purchase orders with suppliers in a timely manner
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Maintained communication with suppliers to ensure customers' orders were received within expected lead times
  • Ensured invoices from vendors and freight carriers were paid in a reasonable time frame
  • Responsible for receiving the merchandise in our point-of-sale system, adjusting inventory, and making any necessary price adjustments
  • Developed excellent problem-solving skills through experience as the claims manager
  • Acted as initial contact in addressing customer concerns
  • Assisted customers throughout the claims process by maintaining strong lines of communication
  • Answered customers' questions and addressed problems in person and via phone/email
  • Worked closely with suppliers to resolve customer service issues in a timely manner
  • Maintained client satisfaction by offering proactive resolutions ideas
  • Processed account payments for clients, including ACH, debit, and credit transactions
  • Cultivated a positive work environment by maintaining a team-oriented mindset
  • Responsible for Accounts Payable and finances - entering bills in a timely manner ensuring vendors are paid accordingly
  • Responsible for operating and maintaining the company's website.
  • Experience with LightSpeed POS, QuoteMachine, Photoshop, Google Docs, Google Sheets, and Quickbooks

Patient Coordinator

EyeHealth NW
10.2017 - 02.2019
  • Greeting patients and making sure they feel welcome
  • Genuine desire to help others
  • Helping patients understand their insurance and effectively responding to questions
  • Communicating with patients and coworkers in a positive manner
  • Assisting patients with forms, verifying all information is accurate and updated in clinic's medical records
  • Performing cash register duties
  • Demonstrating team values through cooperation amongst peers
  • Fostering goodwill among coworkers by providing assistance when needed
  • Coordinating referrals from patient's primary care providers
  • Knowledge and understanding of medical terminology
  • Ability to adapt to busy and changing schedules
  • Demonstrating the ability to exercise good judgement when decision making
  • Lead trainer for new employees

Education

Bachelor of Science - Sociology

Linfield College
McMinnville, OR
05.2017

Skills

  • Organization skills
  • Customer service
  • Time management
  • Attention to detail
  • Data entry

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Patient Care Coordinator

EyeHealth Northwest
08.2023 - Current

Administrative Assistant

Pixie Project
02.2023 - 08.2023

Operations Coordinator

Hip Furniture
02.2019 - 01.2023

Patient Coordinator

EyeHealth NW
10.2017 - 02.2019

Bachelor of Science - Sociology

Linfield College

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Leslie Rieger