Leslie Rivas
Ross Dress for Less
Concord,CA
2
Languages
5
years of professional experience
Compassionate and organized healthcare professional with medical assistant training and over four years of customer service and leadership experience. Skilled in patient scheduling, check-in/check-out, electronic health records (EHR), patient intake, HIPAA compliance, and providing exceptional customer service. Bilingual in English and Spanish.
Work History
Stockroom Lead
5 Months- Led daily operations, trained staff, prioritized multiple tasks, maintained inventory accuracy, and delivered exceptional customer service.
- Supervise daily store operations while ensuring efficiency, accuracy, and excellent customer service.
- Coordinate inventory management, receiving shipments, and maintaining organized stock areas.
- Train, mentor, and support team members on company procedures and operational standards.
- Prioritize multiple responsibilities in a fast-paced environment while meeting daily deadlines.
- Collaborate with management to resolve customer concerns professionally and efficiently.
- Maintain accurate inventory records and contribute to overall store performance.
Department Leader
2 Years 3 Months- Provided outstanding customer service, trained new associates, processed transactions accurately, resolved customer concerns, and maintained an organized work environment.
- Delivered exceptional customer service by assisting customers, answering questions, and resolving concerns promptly.
- Supervised daily department operations while maintaining high merchandising and organizational standards.
- Trained and coached new associates on customer service, register operations, and company policies.
- Processed cash, credit, and digital transactions with a high level of accuracy.
- Assisted with scheduling priorities, inventory management, and loss prevention procedures.
- Built positive customer relationships through professionalism, effective communication, and problem-solving.
Medical Assistant Extern
2 Months- Welcomed patients, completed check-in procedures, scheduled appointments, updated EHRs, prepared patients for exams, assisted providers, and maintained HIPAA compliance.
- Greeted and checked in patients while creating a welcoming and professional environment.
- Scheduled and confirmed appointments using electronic health record (EHR) systems.
- Verified patient demographics, insurance information, and maintained accurate medical documentation.
- Assisted healthcare providers during patient examinations and clinical procedures.
- Prepared examination rooms and ensured all supplies and equipment were properly sanitized and stocked.
- Updated electronic medical records while maintaining strict HIPAA confidentiality standards.
- Answered multi-line phone calls, addressed patient inquiries, and coordinated communication between patients and providers.
- Assisted with patient intake, vital signs, and documentation to support efficient patient care.
Education
Medical Assistant Certificate
High School Diploma
Skills
Patient Check-In & Check-Out
Appointment Scheduling
Electronic Health Records (EHR)
Patient Registration
Multi-Line Phones
Insurance Verification Support
HIPAA Compliance
Customer Service
Medical Documentation
Payment Processing
Microsoft Office
English & Spanish
Languages
English
Spanish (Fluent)
Timeline
Stockroom Lead
Ross Dress for Less
03.2026 - CurrentRead More
Medical Assistant Extern
Jiva Health
06.2023 - 08.2023Read More
Department Leader
Kohl's
12.2021 - 03.2024Read More
Ygnacio Valley High School
High School Diploma
Read More
Loma Vista Adult Education
Medical Assistant Certificate
Read More