LESLIE RIVERA
San Antonio,TX
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Field Organizer
Beto for Texas
2022.09 - 2022.11
- Collaborated with local government leaders to promote progressive state-level legislative changes.
- Canvassed areas to increase support and raise funds.
- Coordinated and implemented numerous meetings, forums and community events.
- Recruited and managed volunteer teams.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Generated reports to evaluate program success and make modifications.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
Medical Case Manager
Area Resource Center
2021.01 - 2022.04
- Managed caseload of 30 patients to provide comprehensive, community-based care.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Managed support services and fostered communication among social workers, therapists, hospital and clinic staff, and patients.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
Data Entry Specialist
Alamo Area Resource Center
2019.08 - 2021.01
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Organized, sorted, and checked input data against original documents.
- Evaluated source documents to locate needed information.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Used company software and databases to maintain records of services performed and patient conditions.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
District Parole Officer
Criminal Justice, Criminal, Justice
2018.05 - 2019.08
- Monitored client progress using questionnaires and psychological testing.
- Provided hearing testimony to support board decisions.
- Conducted preliminary interviews for U.S. Parole Commission.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Performed routine home inspections and drug tests for offenders on parole.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
Case Manager
Crosspoint, Inc
2016.09 - 2018.05
- Power building and maintaining lasting relationships with community members, community partners, and external stakeholders
- Data entry and monthly reporting of resources and services provided to clients
- Regularly attending scheduled medical appointments, hearings, and training
- Frequent local and in-state travel
- Working with underserved and marginalized populations, directly impacted by public law and policy.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
Bachelors - Psychology
Hampton University
Hampton, VASkills
- Confidential Records Management
- Customer Needs Assessments
- Client Correspondence
- Web Browser Software
- Content Strategy
- Interpersonal Communication
- Team Direction
- Issue Resolution
- Strategic Planning
- Policy and Procedure Implementation
- Project Management
- Training Junior Team Members
Timeline
Field Organizer
Beto for Texas
2022.09 - 2022.11
Medical Case Manager
Area Resource Center
2021.01 - 2022.04
Data Entry Specialist
Alamo Area Resource Center
2019.08 - 2021.01
District Parole Officer
Criminal Justice, Criminal, Justice
2018.05 - 2019.08
Case Manager
Crosspoint, Inc
2016.09 - 2018.05
Bachelors - Psychology
Hampton University
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