Leslie Rivera
Canton,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Veterinary Hospital Manager
VetCor
02.2021 - Current
- Responsible of managing staff, client relations, hospital maintenance, scheduling, training, hiring, budget, payroll, accounts receivables, daily totals and more.
- Established and maintained effective communication with staff, doctors and community organizations to promote high quality patient care.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Successfully negotiated client contract renewals to create increased revenue.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
Manager
Veterinary Emergency Center
01.2013 - 12.2020
- 24/7 emergency hospital
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Responsible of staff, hiring, training, accountability, schedule, extreme weather protocols, hospital maintenance, client relations, accounting, payroll and more
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Provided customer support to clients, answering questions and addressing concerns.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Field Technician and Assistant Manager
CMT communications
08.2006 - 07.2011
- Installation of data and phone wiring including fiber optic
- In charge of scheduling, payroll, account receivables, ordering and invoicing
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Managed invoicing and payment processing operations.
- This company serviced Pfizer and Abbott pharmaceuticals.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Education
High school diploma -
Juan A Corretjer
Ciales, PR05.2006
Skills
- Accounts Payable
- Bookkeeping
- Management
- Financial Report Writing
- Payroll
- Accounts Receivable
- Human Resources
- Recruiting
- Budgeting
- Merchandising
- KPI Tracking
Certification
Driver's License
Languages
English
Spanish
Timeline
Veterinary Hospital Manager
VetCor
02.2021 - Current
Manager
Veterinary Emergency Center
01.2013 - 12.2020
Field Technician and Assistant Manager
CMT communications
08.2006 - 07.2011
High school diploma -
Juan A Corretjer
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