Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Leslie Rivera

Leslie Rivera

Silver Spring,MD

Summary

Dynamic professional with a rich background in the Navy. During my time in the Navy, I honed exceptional time management skills, which were crucial for balancing multiple responsibilities and adhering to strict schedules. My daily routine required precise planning to ensure that all tasks, from maintenance checks to training exercises, were completed efficiently and on time. I successfully managed my workload by prioritizing duties, setting clear objectives, and utilizing effective organizational techniques, showcasing exceptional leadership development and cross-cultural communication skills. I excelled in mentoring and building rapport, significantly enhancing recruitment success. Proven adaptability and problem-solving aptitude were honed in high-stress environments, including customer service roles at Domino's. I am committed to leveraging my security clearance and teamwork to drive organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Military

Navy
Norfolk, VA
06.2023 - 12.2024
  • Remained current with training and sought new training opportunities to further personal growth.
  • Mentored junior recruiters on effective techniques for building rapport with prospective candidates, leading to higher success rates in securing commitments from qualified individuals.
  • Built strong relationships with local community organizations to promote military career opportunities and attract diverse talent pools.
  • Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
  • Upheld strict adherence to military regulations in areas such as dress code and conduct, helping maintain the reputation of the Cadet Corps.
  • Educated service members about their rights under military law through informative presentations at training events or seminars.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Costumer Service Representative

Dominos
06.2021 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Costumer Service

TJ Max
11.2022 - 01.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Baby Sitter

Family
01.2020 - 12.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Education

James Hubert Blake HighSchool, Colesville, Maryland
06.2022
  • Awarded Honor roll Student
  • Honoree of Honor roll status
  • Honoree of Best attendance

Skills

  • Security clearance
  • Language skills
  • Cross-cultural communication
  • Targeted marketing
  • Training and mentoring
  • Multitasking
  • Reliability
  • Workplace Safety
  • Leadership Development
  • Team building
  • Time management abilities
  • Adaptability
  • Problem-solving aptitude
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Structured teaching
  • Verbal and written communication
  • Special needs
  • Autism and spectrum disorders
  • Skilled Time Management

Certification

A lot of certifications within the Navy. Includes

  • First Aid Certification
  • CPR qualified
  • DC qualified
  • Marine Safety
  • Occupational Safety
  • Personal Development
  • Physical Fitness
  • Seamanship
  • Two Shipboard Aircraft Fire Fighting

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Military - Navy
06.2023 - 12.2024
Costumer Service - TJ Max
11.2022 - 01.2023
Costumer Service Representative - Dominos
06.2021 - 05.2023
Baby Sitter - Family
01.2020 - 12.2021
James Hubert Blake HighSchool - ,
Leslie Rivera