Leslie rivera
Phoenix,AZ
Summary
Dynamic leader and adept multi-tasker with a proven track record at St. Joseph's Hospital and Medical Center. Excelled in enhancing customer satisfaction through effective communication and data analysis. Skilled in Microsoft Office, adept at team collaboration, and known for quick learning and adaptability. Achieved significant improvements in patient care and operational efficiency. Seeking to leverage my diverse background and strong work ethic in a dynamic role that values dedication and versatility.
Overview
4
4
years of professional experience
Work History
Transportation Aid
St. Joseph's Hospital and Medical Center
07.2023 - 11.2024
- Increased passenger satisfaction levels with attentive service, responding quickly to requests for assistance or information during transportations.
- Assisted in training new Transportation Aides, sharing knowledge about best practices for safe transferring techniques and customer service skills.
- Utilized teletracking system for better organization, resulting in improved patient care.
- Multitasked daily in a fast-paced environment
Manager
Berry Divine Acai Bowls
03.2021 - 07.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent nt accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Manager
Carl's Jr.
09.2021 - 08.2022
- Handled large volumes of cash and securely stored it according to company policies.
- Communicated KPI results to team members and management to ensure alignment with company goals.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
North High School
1101 E. Thomas Rd, Phoenix, AZ 8501405-2022
Skills
- Good Communication
- Multi - Tasker
- Leadership
- Team Player
- Quick Learner
- Adaptive
- Data Analysis
- Inventory Management
- Microsoft Office (Excel, Word, PowerPoint ETC)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transportation Aid
St. Joseph's Hospital and Medical Center
07.2023 - 11.2024
Manager
Carl's Jr.
09.2021 - 08.2022
Manager
Berry Divine Acai Bowls
03.2021 - 07.2024
High School Diploma -
North High School
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