Leslie Rivera

• Review and process warranty repair orders ensuring accuracy, compliance, and timely completion.
• Submit and reconcile warranty claims, handling corrections and chargebacks.
• Maintain detailed records of warranty claims (processed, filed, pending).
• Proficient in labor operation codes, failure codes, and administrative repair order data.
• Reconcile warranty receivables, post credits, and follow up on unpaid claims with distributors.
• Staying current on factory training, recalls, and bulletins.
• Forward sublet invoices to finance and ensure accurate accounting records.
• Managed approximately over 400 warranty claims a month

• Process weekly, semi-monthly, and monthly payroll cycles (direct deposits, taxes, 401k).
• Manage new hire onboarding: applications, background checks, E-Verify, reporting, system setup, and benefits enrollment.
• Trained new staff on payroll procedures and system navigation for improved onboarding experience.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained confidentiality of employee records and payroll information.
• Maintain accurate employee records (pay changes, write-ups, benefits, licenses, etc.).
• Handle terminations, including sending separation notices and updating systems.
• Process monthly benefits payables, credit card expense reports, and dealership reconciliations.

Additional Responsibilities:

• TWS Warranties: Process cancellations, credits, and issue checks to lenders/customers.
• Auction, Wholesale & Dealer Trades: Complete wholesale transactions, title processing, dealer trades, and inventory updates.
• KPA Safety Program: Ensure employee enrollment, maintain >90% training compliance, and monitor manager oversight.
• Notarial Services as needed

• Provide leadership, direction, and assistance to passengers in the event of an emergency
• Respond to and communicate any onboard safety concerns.
• Demonstrate and announce safety briefings to passengers.
• Assist passengers with stowing of any cabin baggage
• Account for necessary paperwork and cash handling.
• Conduct periodic trips through the cabin to ensure passenger comfort, and safety procedures are followed.
• Operate safety / emergency equipment such as oxygen systems, aircraft doors, etc.
• Assist with PBS management system during open time
• Perform duties and adhere to all guidelines and procedures of the FAA
• FAA/TSA Clearance SIDA Badge (DFW Airport)

• Care, Custody and Control of Close and Maximum Security Inmates
• I serve as an Administrative Assistant for different area supervisors conducting research, filing, and creating documents to facilitate the log of events within the area.
• Maintain a roster of the employees assigned in the areas making sure that the time worked and leave is documented. Entering 600+ payroll timesheets into the electronic system.
• Scheduled staff training to ensure that all the certifications are up-to-date.
• Handled all incidents that occurred during tour of duty, and made all necessary command decisions while following all Rules and Regulations of the Department.
• I worked with the Contraband Interdiction Team and served as a translator for the Spanish speaking visitors explaining the rules and regulations of entry, visitation rules, and regulations within the institution.
• I worked for the Inspector General’s Office translating and transcribing telephone calls and interviews in an active court case
• I have write/typed incident reports, prepare memos, arrange staff meetings, and any other work necessary to handle the daily operations of the facility.
• I am a certified Crisis Negotiator, and serve on the Institutional Crisis Negotiator Team as the POD Leader.
• Retired