Leslie Robles
Perris,CA
Summary
Enthusiastic Fulfillment Lead willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service. Dedicated, well organized, highly communicative and detail-oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Fulfillment Lead
ShipBob
06.2022 - Current
- Documented orders and updated daily logs with shift activities and incidents.
- Managed, motivated and monitored team of 15+ associates every shift.
- Handled product picking, packing and shipping orders.
- Processed more than 1,000 orders each shift with consistent record of meeting or exceeding productivity targets.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Assessed team member performance for compliance with company standards.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Followed procedures at all times for personal and team safety.
Server Shift Leader
Hobo's Restaurant & Bar
01.2022 - 06.2022
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Server
Bastard's Canteen
02.2021 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Bartender
Privateer Coal Fire Pizza
04.2015 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
Education
High School Diploma -
La Sierra High School
Fullerton, CA06.2002
Skills
- Order Picking Skills
- Inventory Accuracy
- Motivated Team Player
- Exceptional Time Management Skills
- Issue Resolution
- Teamwork Skills
- Work Prioritization
- Team Leadership
- Willing to Learn
- Warehouse Fulfillment
- Team Monitoring
Languages
Spanish
Full Professional
Timeline
Fulfillment Lead
ShipBob
06.2022 - Current
Server Shift Leader
Hobo's Restaurant & Bar
01.2022 - 06.2022
Server
Bastard's Canteen
02.2021 - 01.2022
Bartender
Privateer Coal Fire Pizza
04.2015 - 01.2021
High School Diploma -
La Sierra High School