Leslie Rodriguez
Winter Garden,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Front End Team Member
Target
Kissimmee, FL
12.2023 - Current
- Reduced wait times for customers through effective use of POS system and multitasking abilities.
- Enhanced customer satisfaction by providing efficient and courteous service during checkout.
- Maintained a clean and organized workstation, ensuring a pleasant shopping experience for customers.
- Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently
- Promoted sales events and loyalty programs to customers during checkout, increasing overall revenue for the store.
Front Desk Night Auditor
Baymont Inn And Suites By Wyndham
Celebration, FL
01.2012 - 03.2021
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
Receptionist
Florida Sports And Injury
Clermont, FL
06.2012 - 02.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Reduced incoming call response time by implementing an effective call routing system.
Front Desk Supervisor
Liki Tiki Village
Winter Garden, FL
01.2007 - 06.2012
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Medical Records Clerk
Center For Reproductive Medicine And Infertility
New York, NY
07.2004 - 09.2006
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Input data into computer programs and filing systems.
Education
GED -
Bronx Leadership Academy High School
Bronx, NY01.2000
Skills
- Office Management
- Scheduling
- Data Entry
- File Management
- Medical Terminology Understanding
- Data Security
- Medical Office Administration
- Customer Service
- Client Relations
- Payment Collection
- Paperwork Processing
- HIPAA Regulations
- Written and Verbal Communication
Languages
Spanish
Native or Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Cooking, baking, mixology, event planning, marketing and publicity
Timeline
Front End Team Member
Target
12.2023 - Current
Receptionist
Florida Sports And Injury
06.2012 - 02.2014
Front Desk Night Auditor
Baymont Inn And Suites By Wyndham
01.2012 - 03.2021
Front Desk Supervisor
Liki Tiki Village
01.2007 - 06.2012
Medical Records Clerk
Center For Reproductive Medicine And Infertility
07.2004 - 09.2006
GED -
Bronx Leadership Academy High School